Bharath M
Senior Assistant Help Desk Technician
Chennai,Tamil Nadu
Summary
Experienced Level 2 support engineer with over 2.8 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Senior Assistant Help Desk Technician
DXC Techonology
Bengaluru, Karnataka
01.2019 - Current
- Providing Level 2 support for company specific application.
- Used critical thinking to break down problems, evaluate solutions and make decisions with issues related to application.
- Training new teams for level 2 roles by providing online as well as classroom sessions.
- Coordinating with clients in handling escalation and resolving it with root cause analysis within SLA.
- Handling non-compliance reports with internal & external audit teams and resolving them.
- Project based on centralized HP service now ticketing tool.
Customer Support Engineer
Quadsel systems
Chennai, Tamil Nadu
03.2018 - 10.2018
- Responsible for End-user Support. Need to track Incidents & Service Requests.
- Managed overall administration of Windows System applications.
- Cloud Data management on Microsoft One Drive.
- Configuration and troubleshooting cisco ip phone and Cisco VPN.
- Resolved technical issues and monitored office 365 systems.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Ganadipathy Tulsi’s Jain Engineering College
Vellore 08.2010 - 05.2014
High School Diploma -
Desia Matric. Hr. Sec. School
Vellore 06.2009 - 05.2010
Skills
Help Desk
Timeline
Senior Assistant Help Desk Technician
DXC Techonology
01.2019 - Current
Customer Support Engineer
Quadsel systems
03.2018 - 10.2018
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Ganadipathy Tulsi’s Jain Engineering College
08.2010 - 05.2014
High School Diploma -
Desia Matric. Hr. Sec. School
06.2009 - 05.2010
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