Bharath Naik

UDUPI

Summary

Mechanical Diploma Engineer with 2.5 years of experience at M/S Ace Designers Ltd., specializing in customer support for CNC machine tools. Skilled in diagnosing mechanical and basic electrical systems, leveraging CAD software (AutoCAD, SolidWorks) for design enhancements, and providing training to elevate customer satisfaction. Proficient in collaborating with cross-functional teams to optimize product performance and uphold detailed service records.

Overview

years of professional experience

Certification

Work History

Customer Service Executive

ACE Designers ltd-MCD

Bangalore

11.2022 - Current

Resolved customer issues through effective technical support and troubleshooting.
Collaborated with design engineering teams to improve product performance using customer feedback.
Utilized CAD software, including AutoCAD and SolidWorks, for design modifications.
Conducted training sessions on equipment usage and maintenance for customers.
Maintained detailed records of customer interactions and ensured timely follow-up.

Education

Diploma - Mechanical Engineering

NRAM Polytechnic

Nitte

06-2022

Skills

Mechanical systems expertise: CNC tools, troubleshooting, maintenance
Basic Electrical troubleshooting skills
AutoCAD, SolidWorks
Technical documentation: manuals, reports, logs

Customer support tools: CRM, ticketing systems
Microsoft Office proficiency: Word, Excel, PowerPoint
Communication skills: verbal and written
Customer relationship management