Bharath Prakash

Highly skilled and proactive Technical Support Associate with over 5 years of experience in incident management, governance, process improvement, and compliance assurance. Demonstrated expertise in managing operational processes, analyzing and improving systems, and ensuring regulatory compliance within IT services. Adept at providing guidance on control execution, incident response, and risk mitigation. Committed to continuous improvement in processes, tools, and documentation while adhering to industry standards such as SOX, Data Privacy, Export Control, and ESG requirements. Strong communication and leadership abilities, proficient in collaborating with cross-functional teams globally.

• English, Fluent
• Hindi, Fluent
• Kannada, Fluent
• Tamil, Intermediate
• Telugu, Intermediate

• Led multiple incident resolution initiatives, achieving a significant reduction in response and resolution times while ensuring full compliance with regulatory requirements.
• Successfully developed and implemented training programs to improve compliance assurance and control execution across IT service teams.
• Assisted in designing and reviewing IT controls, leading to improved control effectiveness and remediation of deficiencies identified during audits.