Bharath Ambati

Product Release Planning and Management:

• Strategically prioritized features, planned sprints, and ensured quality delivery of new capabilities, resulting in 5 major releases and 15 patches.
• Led product stand-ups with 6 developers and 4 QAs, optimizing progress and ensuring timely releases, which led to a 20+% increase in development efficiency.
• Closely monitored feature adoption, scaling successful features across 30+ customers to drive higher product consumption.
• Led platform innovation, collaborating closely with a team of 6 developers, 3 Product Managers, and 1 designer, resulting in the integration of 25+ high-value features driven by market research and addressable opportunities.

Product Consumption and Customer Relationship Enhancement:

• Orchestrated 20+ customized user onboarding journeys based on use cases and personas, increasing product adoption by 40% and resolving pain points.
• Collaborated with Product Specialists to implement 10 new features, addressing fit gaps, and fostering strong relationships with Client stakeholders.
• Contributed to a 15% increase in customer satisfaction through effective product utilization.

Lead Implementation and User Onboarding:

• Successfully guided the implementation of new customers, ensuring quality product delivery for 10+ clients.
• Participated in 25 discovery sessions, gathering customer use cases and directly contributing to optimal solution strategies.
• Developed standardized user onboarding journeys for various Sprinklr user personas using the WalkMe Digital Adoption Platform, resulting in a 30% reduction in onboarding time.
• Created and implemented walkthroughs and onboarding tasks, boosting feature adoption by 35%.
• Managed release communication to end users, facilitating seamless transitions and enhancing user experience.

Sales Enablement and Go-to-Market Success:

• Successfully targeted geographies and Industry verticals, building a pipeline and executing a go-to-market strategy that led to acquiring 10 new customers.
• Actively participated in 18 sales opportunities, significantly influencing product demo strategies that contributed to a 20% increase in conversion rates.
• Developed vertical-specific Bill of Materials (BOM) in collaboration with Marketing, accelerating the sales process and reducing deal closure time by 30%.
• Conducted 12 internal product huddles with sales teams, facilitating a deeper understanding of the latest product developments and customer success stories.

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Wrote engaging and successful marketing, advertising and website copy.
• Performed RFM (Recency-Frequency-Monetary) analysis and k-means clustering to identify sales trends for different product classes
• Developed a Tableau dashboard for the client to analyse the performance of marketing campaigns with marketing and sales KPI
• Developed a dashboard and macro recommendation models and inbound sales strategies for each type of customer profile

• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Analyzed adoption metrics to measure the product performance and deployed strategies to reduce the ARR churn
• Prioritized roadmap in order to achieve product goals and metrics.
• Spearheaded collaborative efforts to bring products to market.
• Responsible for requirement gathering for new features and change requests from various stakeholders like consulting, marketing, and customer support.
• Writing epics, user stories and use cases.
• Responsible for eliciting business and technical requirements from stakeholders
• Responsible for analysis of user behavior (through Google Analytics and the feedback)
• Responsible for prioritization of user stories (deliverables) and identification of dependencies.
• Maintaining and grooming product backlog.
• Comfortable with writing SQL queries to fetch out data for internal analysis or as per client requests.
• Responsible for facilitating development and testing activities.
• Responsible for organizing daily stand-up meetings, sprint planning, backlog grooming and sprint retrospective meetings.
• Responsible for validating software deliverables and creating test cases for QA - UAT team.
• Responsible for identifying best practices or process improvement opportunities.
• Responsible for designing solutions and interacting with UX designers for designing wireframes and mock-ups.

• Owned the gathering and fine tuning of data to support the new Product enhancements
• Responsible for planning Product roadmap and sprint meetings to ship out the desired features.
• Involved in planning, requirement analysis, design and development of functional and technical aspects for the new product launch.
• Preparing use cases for new enhancements and trying to reduce the edge cases over multiple iterations possible.
• Creating wireframes for the use cases and iterating over and over again with feedback from Product Manager to get to the minimum viable product features.
• Involved in planning and development of Automation for data collection and for better use of campaigns.
• Multi-faceted job role which requires me to have a look at different teams and understand their needs and suggestions to build enhancements and data corrections day in day out.

• Analyzed client business processes to propose optimal software applications for unique requirements.
• Enhanced interfaces to promote better functionality for users.
• Developed technical requirement documentation for new software products.
• My primary responsibility was to interact with the clients on daily basis to resolve issues they face in the real time environment (Production)
• Provided on-site support for the FCR Banking clients for month end and year end cycles along with real time offshore support for the FCR banking clients to ensure smooth business processing.
• Banking Product Support domain allowed me to coordinate with other Products for dependencies, and to make sure that we’re headed in a right direction in identifying the critical bugs which would impact the daily operations of clients. If required, prepare SQL scripts on the go to fetch customer/transaction data to prepare the statistical reports.
• Led the testing team for brief duration to make sure that there were no security vulnerabilities for the product before implementation.
• Assisted with post-implementation Production issues.
• Provided solutions to issues coming for transactions in FCR on database level.
• Provided analysis and retrospective fixes for the issues encountered in FCR Application in PL/SQL.
• Delivering quality solutions as per the business model
• As a part of testing team, I had hands on experience with SQL INJECTION method to check the security vulnerabilities.
• Product audit for FLEXCUBE clients as a part of their month end and year end cycles.