Bharathi Murali

SAP Billing & CRM Operations Executive

[Vertex Techno solution ] | [Bangalore]
📅April/2021 – 2016

Responsibilities:

• Managed end-to-end billing operations in SAP ERP including invoice creation, validation, and posting
• Handled CRM activities such as customer queries, case tracking, and updates
• Resolved billing discrepancies, system issues, and customer complaints within SLA timelines
• Prepared daily, weekly, and monthly sales reports (MIS) for management review
• Analysed sales data to identify trends and performance gaps
• Processed accounts payable/receivable transactions and reconciliations
• Ensured GST compliance and supported GSTR-1 filing
• Coordinated with sales, finance, and operations teams for smooth workflowProfessional Experience

Achievements:

• Reduced issue resolution time by X% through efficient tracking
• Improved sales reporting accuracy by X%
• Managed high-volume invoices and reports with consistent quality
• Automated reporting using Excel, saving X hours/week