BHARATI BALASUBRAMANIAN
System Analyst
Chennai
Summary
Accomplished access management specialist with 3+ years of experience in Okta implementation, SSO, MFA, and user provisioning, focused on utilizing technical and strategic capabilities to strengthen organizational security and refine access management workflows.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
User Access Management
Atkinsrealis
09.2023 - Current
- Extensive experience in access control frameworks, encompassing user provisioning, onboarding/offboarding, Role-Based Access Control (RBAC), and authorization models. Skilled in implementing Single Sign-On (SSO) solutions and managing enterprise identity directories using Active Directory and Azure AD.
- Supported PAM onboarding, ensuring secure provisioning of privileged accounts and adherence to enterprise compliance and regulatory standards.
- Spearheaded identity governance initiatives by implementing policy-driven access controls and managing end-to-end User Access Review (UAR) cycles to ensure audit readiness across critical enterprise applications and infrastructure.
- Collaborated with cross-functional teams to operationalize PAM workflows, improving visibility and control over privileged accounts.
- Designing and administering network directory structures across multiple tenants, implementing secure access controls, role-based provisioning, and directory synchronization to support scalable identity management and compliance with enterprise security standards
- Administering Microsoft Identity Management solutions including Active Directory, ADFS, Office 365, and Azure AD Connect to support enterprise-wide directory services and ensure seamless identity synchronization across hybrid environments.
- Maintained documentation and audit trails for PAM activities, supporting governance reporting and regulatory readiness.
- Maintaining IAM governance frameworks aligned with internal policies and regulatory standards, significantly improving audit readiness and risk management.
- Handling triage and resolution of incidents and service requests within ServiceNow, ensuring prompt issue identification, efficient workflow execution, and clear communication of outcomes to end-users.
- Collaborated with internal teams to enhance communication and workflow.
Service Desk Analyst
AYSD
04.2022 - 09.2023
- Handling the requests or issues for technical assistance via chat and Email.
- Creation and Maintaining User, computer and Group and advise user on appropriate action
- E-mail configuration for IPhone and Android phone and other issues
- Troubleshooting hardware issues, Printer configuration, network issues like VPN issues
- Outlook configuration and Exchange Issues.
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
- Managing the incident through the different support groups and the resolution categories.
- Internal
SERVICE DESK ANALYST
HCL
06.2016 - 12.2019
- Assisted users with IT issues to ensure smooth operations
- Contributed to team projects as a VDart employee
- Supported internal processes to enhance efficiency
Education
B.Tech - Information Technology
Sakthi Engineering College
Chennai01-2015
HSC -
Shri Krishnaswamy Matriculation Higher Secondary School
Chennai03-2011
SSLC - Kendriya Vidyalaya Tirumulgiri
CBSE
Andhra Pradesh 01-2008
Skills
Identity and access management
User provisioning processes
Incident resolution strategies
Security audit practices
Client assistance
Okta
Certification
Python
Timeline
User Access Management
Atkinsrealis
09.2023 - Current
Service Desk Analyst
AYSD
04.2022 - 09.2023
SERVICE DESK ANALYST
HCL
06.2016 - 12.2019
B.Tech - Information Technology
Sakthi Engineering College
HSC -
Shri Krishnaswamy Matriculation Higher Secondary School
SSLC - Kendriya Vidyalaya Tirumulgiri
CBSE