Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Mude Suman Naik

Summary

Adept in Active Directory Management and PowerShell Scripting, I enhanced IT security and efficiency at NTT DATA Global Delivery Services by automating user account provisioning and access controls. My proactive approach to identity and access management, coupled with a commitment to continuous professional development, significantly contributed to passing rigorous IT audits.

Overview

6
6
years of professional experience

Work History

User Access Management

NTT DATA Global Delivery Services
07.2022 - Current
  • Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.
  • Provide End user account Access Management Support across globally (EU, AP, SA& NA Domains) in Active Directory.
  • Provide Access like VPN and Wifi
  • User Account Provisioning & De provisioning
  • Network folder permissions access.
  • DL & Shared mailbox provisioning.
  • Working in cloud storages like Azure AD and Microsoft exchange portals.
  • Having Hyperion & Quest QAD tools hands on.
  • Having knowledge of IAM structure.
  • Creating PAM Core Accounts in Active Directory
  • Citrix Profile Creations
  • CAPGEMINI Profile Reassignment & Disablement Process
  • Using Power shell Automation tool for provisioning/ de provisioning user accounts
  • Active Directory Attributes Assignment Process
  • Provision the User email licenses in Active Directory
  • MFA Reset Multifactor Revocation
  • AD Groups removal/ adding revocation process (Bulk Operation)
  • AD Groups modification & Creation Process
  • Cloud AWS Groups creation in Active Directory
  • Security Groups creations for Network folder paths (Local or Global Groups)
  • Sail point IDAM Automation process for associates
  • User Account modification (Extension, Enabling, Manager change, Location Update, Attribute updates)
  • Coordinated efforts with IT professionals to troubleshoot technical issues promptly, minimizing disruption in daily operations.

ServiceDesk Engineer

Wipro Pvt Ltd Client HDFC BANK, Payroll Infiniminds Pvt Ltd
06.2021 - 07.2022
  • Continuously sought opportunities for professional development through training courses and workshops, staying current on the latest IT trends and best practices.
  • Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
  • Streamlined internal processes by developing and implementing new service desk procedures.
  • Maintained up-to-date knowledge of industry trends, enabling the provision of accurate and relevant support to clients.
  • Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.

Desktop Support Engineer

ICT SMS Pvt Ltd, Payroll Quess Corp Limited
11.2019 - 04.2020
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Desktop Support Engineer

ICT SMS Pvt Ltd
12.2018 - 11.2019
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

Bachelor Of Technology - Electrical, Electronics And Communications Engineering

Sri Venkateswara College Of Engineering
Tirupati
10.2020

Diploma - Electrical, Electronics And Communications Engineering

State Board of Technical Education And Training,
Kuppam
11.2014

SSC - SSC

Board of Secondary Education, A.P
Tirupati
03.2011

Skills

  • User Account Provisioning
  • Active Directory Management
  • Identity and Access Management
  • Azure Active Directory
  • PowerShell Scripting
  • Group Policy Administration
  • AD Attribute Editing
  • Security Group Management

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy cooking for friends and family gatherings
  • Gardening

Languages

  • Telugu, English, kannada and (Tamil).

Timeline

User Access Management

NTT DATA Global Delivery Services
07.2022 - Current

ServiceDesk Engineer

Wipro Pvt Ltd Client HDFC BANK, Payroll Infiniminds Pvt Ltd
06.2021 - 07.2022

Desktop Support Engineer

ICT SMS Pvt Ltd, Payroll Quess Corp Limited
11.2019 - 04.2020

Desktop Support Engineer

ICT SMS Pvt Ltd
12.2018 - 11.2019

Bachelor Of Technology - Electrical, Electronics And Communications Engineering

Sri Venkateswara College Of Engineering

Diploma - Electrical, Electronics And Communications Engineering

State Board of Technical Education And Training,

SSC - SSC

Board of Secondary Education, A.P

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Mude Suman Naik