Bharati Pradhan
Associate Software Engineer
Hyderabad
Summary
Associate Software Engineer Associate Software Engineer with 1.5 years of experience in technical & analytical projects , while exceeding exceptions on client satisfaction and timely project delivery.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Associate Software Engineer
Capgemini
02.2021 - Current
- Application Support - Review and approve procedures and documentation for applications support.
- Manage application enhancements to improve business performance.
- Ensure that all requests for support are dealt with according to set standards and procedures
- Problem Management - Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
- Ensure that such problems are fully documented within relevant reporting system(s).
- Coordinate implementation of agreed remedies and preventative measures analyzes patterns and trends
- Experience with SQL querying (Microsoft SQL)
- Logging and ordering different user support calls for second line support team
- Extensive knowledge in all phases of Software Development, SDLC and various methodologies like Agile .
Education
I - XII - Science Education
06.2006 - 06.2017
B. Sc. - Computer Science
08.2017 - 06.2020
M.C.A -
07.2020 - Current
Skills
MS Office Tools
Service Now
Business Analysis & Reporting
SQL Server Support
Customer support
Client requirements
Workflows and queries
Agile Methodology
Additional Information
- Star Performer of the Year (2021 - 2022)
- Learner of the Account (2021 - 2022)
Timeline
Associate Software Engineer - Capgemini
02.2021 - Current
Krupajala Engineering College - M.C.A,
07.2020 - Current
Sailabala Women's Autonomous College - B. Sc., Computer Science
08.2017 - 06.2020
Kendriya Vidyalay - I - XII, Science Education
06.2006 - 06.2017