Bharati Terse
Mumbai
Summary
IT professional with over all 18 plus years’ experience inclusive of 10 years IT Quality Management Systems, IT Audit Manager, Quality Manager backed by 8 years of software development, service management.
Deep understanding of the tools and concepts that go into quality management. Flexible, reliable, and ensure standards meet expectations. Holds strong skills in process improvement, risk management, and team leadership. Notable for driving efficiency and streamlining operations to enhance product quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Manager
TCS
Mumbai
06.2023 - Current
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Conducted training sessions for employees on quality assurance processes, techniques, and tools.
- Performed internal audits of production processes, incident-problem management, to identify areas of improvement and non-conformities.
- Analysis, improvement action planning, tracking, and audit performance of various portfolios.
- Participation in quarterly governance, service reviews with client leadership, and tracking quality objectives, client KPIs.
- Review of induction procedure, documents to ensure new joiners are well trained for the client culture, procedures, quality objectives, etc.
- Continuous Service Improvement planning and deployment for the portfolios, as per client targets, and analyzing ROI.
Audit and Compliance Manager
TCS
Mumbai
05.2022 - 06.2023
- Developed and implemented unit audit plans to ensure compliance with applicable regulations, auditable entity validation, determining audit scope, auditor, and auditee.
- Audit scope includes Projects, Engagements, Support Functions, Management Functions, Relationship audits, Technical Security Audits, and Client Audits.
- Conducting audit trainings for new auditors, auditees, competency development in audit area and maintaining auditors pool with required skills, seniority, competency.
- Monitored adherence to internal policies, procedures, and controls across the organization.
- Conducted risk assessments to identify areas of non-compliance and provided recommendations for corrective action.
- Audit report reviews, audit report completion within SLA. Raising major/minor NCRs, recommendations and tracking to closure as per SLA with valid evidence.
- Co-ordination with the information security manager for security audits, client audits, security NCRs closure with the project team and security team.
- Training, guidance to the projects on external ISO, CMMI audits requirements, and facilitation on audit artifacts, presentation, audit interview preparation.
- Conducting audit opening and closing meetings for the unit, sharing best practices, learnings, improvement areas, awards, and recognition for the best auditors and auditee.
Delivery Excellence Lead
TCS
Mumbai
06.2013 - 04.2022
- Conducted preliminary and detailed assessments of data privacy for projects to identify privacy risks and implement mitigation measures, including risk tracking.
- Deployment of SPC charts, Risk Management, BCP, competency management in projects.
- Delivery quality check as per code quality standards, review defects management, traceability, sprint delivery, sprint ceremonies, test artifacts, approvals, change management review, client sign-off, production deployment, etc.
- Driving critical governance reviews with project stakeholders, leadership for business-critical projects to derive Go Green Plan to turn project green from RED.
- Facilitation and deployment of performance improvement projects with hard/soft savings.
- Conducting quarterly project health review on finance, delivery quality, client relationship, process compliance.
- Analyzing client feedback, performing root cause for dissatisfaction, action planning, and closure. Overall, account-level CSS performance analysis.
- Metrics deployment in projects, analyzing trend, deviations, RCA, and action planning.
Project Leader
TCS
Mumbai
03.2011 - 05.2013
- Developed project plans and timelines to ensure successful completion of projects.
- Identified, evaluated and coordinated resources for assigned projects.
- Managed the day-to-day operations of projects including tracking progress, resolving issues and making adjustments as necessary.
- Status reporting, Risk Management, SLA, KPI management.
Senior Software Engineer
Forbes Technosys Ltd.
Mumbai
03.2010 - 01.2011
- Web Application and mobile application development to provide services like Mobile Recharge, Bill Payment, Air Ticket booking, Bus Booking, Movie/Show ticket booking.
- Requirement gathering and analysis, estimations, scheduling, SDLC management, and production release.
- System Design, Database Design, Use Cases preparations.
- Status reporting to project managers, client.
Software Developer
3i-Infotech
Mumbai
01.2007 - 03.2010
- Web portal development for internal auditing and tracking.
- Web application for NRI investors to open a bank account.
- NACS - New application capturing system - Web-based application for new ATM Card Applications. This system accepts application forms for various ATM cards offered by ICICI Bank. Approve the application based on business rules and logic.
- Database and Application Design, Development, Testing, Deployment, Documentation, Client Interaction.
Software Developer
AntraWeb Technology Pvt Ltd.
Mumbai
02.2005 - 01.2007
- Vehicle booking web application development.
- Recruitment and Training Application, Content management systems.
- Online shopping app development.
- Record Management System, BCCI cricket system.
- Administrative Tool development for VE GIS.
- Database Design, Application design, Development, Testing
Education
Bachelor of Engineering - Computer Engineering
SVMEC College of Engineering
Maharashtra06-2004
High School Diploma - Computer Engineering
Government Polytechnique
Mumbai06-2001
Skills
- ISO 9K, 20K, 27K, CMMIV DEV, and SVC Stds
- ITIL Framework for IT Service Management, Project Management, and Change Management
- IT auditing, internal and external audits, Lean Six Sigma, metrics, and KPIs
- Agile, Scrum, Kanban, SAFe
- Understanding of DevOps, CI/CD, and design thinking
- Microsoft Azure Fundamentals
- Information Security, Data Privacy, IPR, GDPR, BCM
- DotNET, MS Visual Studio, TFS, SVN, SQL Server, Jira, ALM, HP QC, Azure DevOps
Certification
- ISO 9001-2015 lead auditor certification (2024)
- Certified Lean Six Sigma Green Belt from TUV SUD in 2022
- Certified MS Azure fundamentals in 2022
- ITIL Foundation Certification 2010
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Sanskrit
Intermediate (B1)
B1
Accomplishments
- On the spot award for excellent performance in client feedback management process area
- Achievement award for best external audit facilitation ISO 2023
- Best Trainer Award for project team trainings.
Timeline
Quality Manager
TCS
06.2023 - Current
Audit and Compliance Manager
TCS
05.2022 - 06.2023
Delivery Excellence Lead
TCS
06.2013 - 04.2022
Project Leader
TCS
03.2011 - 05.2013
Senior Software Engineer
Forbes Technosys Ltd.
03.2010 - 01.2011
Software Developer
3i-Infotech
01.2007 - 03.2010
Software Developer
AntraWeb Technology Pvt Ltd.
02.2005 - 01.2007
Bachelor of Engineering - Computer Engineering
SVMEC College of Engineering
High School Diploma - Computer Engineering
Government Polytechnique
Similar Profiles
Prathyusha ChivukulaPrathyusha Chivukula
IT Analyst - QA Lead at TCSIT Analyst - QA Lead at TCS
Krishna Kiran VelamakanniKrishna Kiran Velamakanni
Nutanix and VMWare Administrator at TCSNutanix and VMWare Administrator at TCS
ANUVAB PRAMANIKANUVAB PRAMANIK
Team Lead Business Analyst at TCSTeam Lead Business Analyst at TCS
Nidhi NarenNidhi Naren
Technical Program Manager at TCSTechnical Program Manager at TCS
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP