Mahabahu Mohanty

• Data Center Operations Management
• EMS Tools Administration (e.g.,Broadcom, Motadata, HP,OpenText SolarWinds, etc.)
• Performed multiple consulting roles like Analysis, Implementation, Customization and
  upgradation of Tools.
• Server & Network Monitoring (Windows, Linux, Routers, Switches, Firewalls)
• Incident & Problem Management
• Preventive & Corrective Maintenance
• ITIL Process Knowledge (Incident, Change, SLA)

ISO 27001:2022 Implementation & Audit Evidence

• Compliance & Documentation Management
• SLA Monitoring & Audit Reporting
• Information Security Policies & Procedures
• Risk Assessment & Corrective Action Plans
• Non-IT Infrastructure Monitoring (UPS, Fire Suppression, CCTV, HVAC)
• Report Generation (MIS, QGR, SLA, Audit Evidence)
• Vendor Coordination & Escalation Handling
• Managed system configurations and updates across diverse platforms.
• Administered user accounts and permissions in Active Directory.
• Monitored network performance to ensure optimal uptime and reliability.
• Implemented security protocols to protect sensitive data and systems.
• · Inventory and Asset Management review.
• Provided technical support for hardware and software issues to staff.
• Maintained backup systems to ensure data integrity and recovery options.
• Developed documentation for system processes and procedures for training purposes.

v Implementation/Customization of CA ServiceDesk & Spectrum.

v CA Service desk management according to ITIL Process.

· Managing tickets, generating incident reports & doing basic troubleshooting

· Record each incident and timely follow up till closure to ensure SLA adherence.

· Identify prioritization, categorization and classification from the impact of the service.

· Maintaining incident tracker in a separate Excel file.

· Monitoring CA ehealth, CA Spectrum, APM, Redware and Network flow analyzer(NFA)

· Monitoring alerts of various Infrastructure Devices.

· Able to identify and escalate technical issues to respective domains.

· Report generation within SLA

· Prepare MIS & QGR Report.

· Operating CA ehealth, CA spectrum and discovering new devices

· Generating uptime and availability reports,

e.g. - At a glance, Trend reports, Boxi reports as per the client’s requirement

· Interaction with different clients& maintaining their respective SLAs

· Vendor management.

v Implementation/Customization of CA ServiceDesk & Spectrum.

v CA Service desk Support according to ITIL Process.

· Managed the NOC responsibilities in incident, request, problem and change management.

· Tracking of all incidents and timely follow up till closure.

· The ability to identify and escalate technical issues

· Involved in generation of incident reports, summary reports, asset reports and crystal reports from CA Service desk.

· Managed CMDB, Create and managing users.

· Worked in a team-centric environment.

· Worked in outage scenarios to remediate Infrastructure related issues

· Provide Status updates to customers and operations team

· Monitoring alerts of networking, server, storage, database and tape-library.

· Vendor management for hardware remediation

· Managed ADD Server

· Prepare MIS & QGR Report.