BHARATKUMAR SUDHESHA
Vadodara
Summary
- Service Sales, Marketing, Service Operation and Key Account Management professional with 25 years of diversified experience in Oil & Gas, Petrochemicals, Fertilizers, power plant automation, process industries like Chemical, MPP, textile.
- I have managed key contracts for the contractual customers within Gujarat and Part of Rajasthan and MP since from Biding stage to execution and collection.
- Maintained 100% contract renewals and about 5% added new contracts YOY. Sales Revenue growth by 10% consistently over 10 years and CAGR Growth 16% in business (OI/ST) over last 22 Years.
- Maintained key customers relationship at high esteem like Cairn Oil & Gas, Reliance including PSU and Corporate customers.
- Successfully managed and executed all the contracts and achieved ST of 417 M INR which is 16% higher than previous year ST & Collection achieved 109% of Collection target, DSO improved.
- Successfully marketed, presented and converted into Single party tender for OT security in Major key accounts like Cairn Oil & Gas, Reliance. Successfully converted into recurring business after implementation with customers satisfaction.
- Possess skills that reflects YOY success in achieving business growth objectives & optimizing business by identifying organizational strength/ weaknesses to redirect missions & ensure achievement of the top-line & bottom-line profitability.
- Proficient in investigating & analyzing sales options & selling products by establishing relationships with key prospects / key accounts and recommending solutions. Cultivated and maintained strong relationships with key clients, resulting in increase in repeat business and boost in overall client satisfaction ratings.
- Implemented Regular Feedback Sessions, Proactive Communication, Data Analytics, Cross-Functional Collaboration, Enhanced Tendering Process, and Personalized Service to achieve these results.
- Team-based management style coupled with the zeal to drive visions into reality; an effective leader with excellent analytical, problem-solving & decision-making skills to sustain growth momentum while motivating peak performances. Develop team to achieve higher milestone with Quality Services.
Overview
25
25
years of professional experience
Work History
Senior Manager - Service Operation(Gujarat Region)
Yokogawa India Limited
Vadodara
01.2023 - Current
- Managed major clients including Reliance, Vedanta (Cairn Oil & Gas), Nayara Energy, Aarti Industries, IOCL, ONGC, IFFCO, KRIBHCO, CFCL, HZL, Grasim, Ultratech and more.
- Managed execution of approximately 200 contracts for system maintenance and fulfillment of contractual commitments in Gujarat, along with neighboring regions in MP and Rajasthan.
- Successfully managed a group of 30 engineers, each possessing unique skill sets and backgrounds.
- Introduced and implemented Digital Services for remote customer support.
- Ensured timely execution, invoicing, and collection to achieve targets at both regional and organizational levels.
- Developed and supervised a team responsible for handling emergencies, preventive maintenance, and additional assignments.
- Implemented regular reporting framework incorporating accomplishments, goals, and actionable strategies for meeting targets.
Senior Manager – Service Sales & Marketing
Yokogawa India Limited
Vadodara
04.2016 - 01.2023
- Takes a proactive approach in improving service offerings and implementing add-on services to enrich customer experiences, ultimately increasing service business.
- Achieved an average YOY growth of 27% over a span of 15 years, increasing regional service business revenue from 46 MINR in 2007 to 450 MINR in 2022.
- Managed contract review and finalization processes, conducted strategic commercial negotiations with customers, and led pivotal commercial meetings to ensure comprehensive business alignment and mitigate potential risks.
- Collaborated closely with the Service Execution Team and aligned customer expectations to ensure seamless execution of commitments, leading to exceptional customer satisfaction. This facilitated the development of lasting client relationships for future projects and enhancements.
Manager – Service Sales and Marketing
Yokogawa India Limited
Vadodara
04.2012 - 03.2016
Deputy Manager
01.2008 - 01.2012
Assistant Manager
01.2004 - 01.2008
Executive
01.2002 - 01.2004
Engineer
01.2000 - 01.2002
Project Engineer
Hi-Mak Process Controls – System house of Siemens
Baroda
04.2000 - 12.2000
- Successfully completed various PLC based projects for process and machine industries.
Education
Management Course For ELP (Emerging Leaders Program) -
Great Lakes
09-2022
FS Eng(TUV Rheinland), ID No#23296/21 -
01.2021
Training on HAZOP/LOPA -
01.2015
MCSE (Microsoft Certified System Engineer) -
01.2000
Bachelor of Engineering - Instrumentation & Control
Government Engineering College (Gandhinagar)
Gujarat University 06-1998
Various training from External Professionals (Winning attitude of Sales Excellence/DISC – Knowing your customer/Team Building & Customer Care / Customer Service – A tailored Workshop / Handling objections & Negotiating Effectively / Business communication skills -
Skills
- Strategic Planning & Execution
- Contracts / Bid Management
- Contractual Risk Mitigation Strategy
- Technical Sales & Marketing
- Commercial Management
- Requirement-based Solutions Selling
- Key Accounts Management
- Internal / External Stakeholder Engagements
- Technical Specifications Finalization
- Revenue Generation & Expansion
- Client Service Management
- Strategic Alliances & Tie Ups
- Event Management
- Team Building & People Leadership
- Market Intelligence
- Channel Management & Distribution
- Training, Guidance & Mentoring
- Customer Excellence
- Commercial Strategy Development
- Analytical & Problem-solving
- Negotiation Communication & Collaboration
- High Business Ethics
- Customer Relationships
Timeline
Senior Manager - Service Operation(Gujarat Region)
Yokogawa India Limited
01.2023 - Current
Senior Manager – Service Sales & Marketing
Yokogawa India Limited
04.2016 - 01.2023
Manager – Service Sales and Marketing
Yokogawa India Limited
04.2012 - 03.2016
Deputy Manager
01.2008 - 01.2012
Assistant Manager
01.2004 - 01.2008
Executive
01.2002 - 01.2004
Project Engineer
Hi-Mak Process Controls – System house of Siemens
04.2000 - 12.2000
Engineer
01.2000 - 01.2002
Management Course For ELP (Emerging Leaders Program) -
Great Lakes
FS Eng(TUV Rheinland), ID No#23296/21 -
Training on HAZOP/LOPA -
MCSE (Microsoft Certified System Engineer) -
Bachelor of Engineering - Instrumentation & Control
Government Engineering College (Gandhinagar)
Various training from External Professionals (Winning attitude of Sales Excellence/DISC – Knowing your customer/Team Building & Customer Care / Customer Service – A tailored Workshop / Handling objections & Negotiating Effectively / Business communication skills -
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