BHARAT RAJ PEDDAKOTA
Tools Consultant
Bengaluru
Summary
Results-driven Tools Consultant with over 14 years of experience in delivering high-quality, scalable, and customized ITSM and ITAM solutions across diverse industries. Expertise in Zammad, ServiceNow, ITIL, BMC Remedy, and Symphony SummitAI, with a strong focus on understanding client requirements to design, implement, and support optimal solutions. Proven track record in leading successful projects involving migration, integration, customization, and upgrades of ITSM and ITAM tools while ensuring customer satisfaction and SLA compliance. Committed to continuous improvement and staying updated on emerging technologies and industry best practices to enhance service delivery and operational excellence.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Technical Consultant
Hewlett Packard Enterprise
03.2024 - Current
- - Operations Tech lead for Zammad ITSM platform on Kubernetes with DR setup.
- - Monitor cluster health, database performance, and respond to alerts.
- - Manage upgrades, patches, and security audits.
- - Document configurations and procedures.
ServiceNow Consultant/ITSM Tools Consultant
Wipro
12.2016 - 03.2024
- - Lead for client projects, escalations, and BAU operations.
- - Migrated ServiceNow from multi-domain to standalone instance.
- - Designed solutions using ServiceNow, HP/Microfocus, Symphony Summit, ManageEngine.
- - Evaluated releases and ensured tool upgrades.
ITSM Tools Specialist
Hewlett Packard Enterprise
11.2014 - 12.2016
- - Designed and implemented ITSM solutions.
- - Engaged with R&D for customizations.
- - Set up monitoring using SiS and BPM.
- - Configured HP SAW and conducted customer demos.
Technical Support Analyst
IBM
06.2010 - 07.2012
Education
Master of Science (MSc) - Computer Software Engineering
Sathyabama University
12.2006
Graduate Certificate - Network Security
Wellington Institute of Technology
12.2010
Certification
- ITIL 4 Foundation Certificate in ITSM
Timeline
Technical Consultant
Hewlett Packard Enterprise
03.2024 - Current
ServiceNow Consultant/ITSM Tools Consultant
Wipro
12.2016 - 03.2024
ITSM Tools Specialist
Hewlett Packard Enterprise
11.2014 - 12.2016
Technical Support Analyst
IBM
06.2010 - 07.2012
Graduate Certificate - Network Security
Wellington Institute of Technology
Master of Science (MSc) - Computer Software Engineering
Sathyabama University