Bhargavi Mopidevi

• Facilitated high-volume stakeholder communication among customers, partners, and internal teams to enhance collaboration
• Coordinated with cross-functional teams to resolve operational issues, ensuring minimal disruption to service delivery
• Maintained quality and productivity standards across voice and non-voice channels
• Examined customer data and behavioral trends to pinpoint operational improvements, driving targeted enhancements
• Escalated critical issues and followed through until closure
• Worked under tight timelines to meet service level agreements
• Handled time-sensitive cases and ensured quick turnaround
• Coordinated with multiple teams to ensure seamless operations
• Used CRM, Mixpanel and dashboards to track performance
• Identified process gaps and proposed workflow improvements

• Handled customer interactions across multiple communication channels, ensuring timely responses and high satisfaction
• Managed lead pipeline and tracked customer interactions, contributing to streamlined follow-up processes
• Coordinated with internal teams to resolve customer queries, enhancing overall service quality
• Tracked and recorded quality and productivity metrics to assess performance
• Documented operational processes 6 Escalated complex issues to relevant stakeholders

Coordinated communication between universities, students, and internal teams to streamline application processes

• Managed application processing and documentation
• Managed time-sensitive deadlines and scheduling for multiple applications to ensure timely submission
• Resolved student and stakeholder queries
• Escalated critical issues to management
• Performed checks to maintain accuracy in daily operations.
• Monitored application progress and updates to keep stakeholders informed and engaged
• Communicated with external stakeholders
• Ensured compliance with admission requirements
• Managed multiple cases simultaneously