Work Preference
Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Swechha Srivastava
Open To Work

Swechha Srivastava

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sr. Growth AssociateCustomer Success ManagerRelationship Manager (Operations)Sr. Business Development AssociateAnalyst

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location:
Open to relocation: Yes

Important To Me

Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leaveTeam Building / Company Retreats

Summary

Analytical Business Analyst with 5 years of EdTech experience, specializing in SQL, Power BI, and Advanced Excel. Leveraged data to reduce churn, optimize operations, and drive revenue growth in B2B and B2C contexts. Translated business requirements into actionable insights and developed dashboards while collaborating with Tech, Product, and Marketing teams to enhance data-informed decision-making.

Overview

5
5
years of professional experience

Work History

Sr. Growth Associate

Cuemath
03.2025 - 09.2025
  • Analyzed onboarding funnel data for 250+ teachers, achieving a 98.7% completion rate and identifying key bottlenecks in the process.
  • Built and maintained detailed onboarding reports and feedback loops, presenting operational insights to leadership for decision-making.
  • Drove a 96.25% retention rate across cohorts through data-backed engagement and issue-resolution strategies.
  • Served as the central data/operations liaison across Marketing, Tech, and HR teams to streamline onboarding workflows.

Customer Success Manager

Antino Labs
06.2024 - 11.2024
  • Analyzed customer usage data to identify trends, usage patterns, and improvement areas, directly informing product and service enhancements.
  • Tracked client engagement KPIs, maintaining 90%+ engagement across accounts.
  • Identified upselling opportunities through data analysis, generating ₹10–15 lakh in monthly revenue.
  • Gathered and synthesized customer feedback into actionable insights for cross-functional teams (Sales, Tech, Product).

Relationship Manager (Operations)

Coding Ninjas
11.2022 - 05.2024
  • Led and mentored a team of Key Account Managers, using performance data to drive individual and team targets.
  • Implemented data-driven operational strategies, improving CSAT to 98% and maintaining 100% TAT.
  • Reduced escalations from 58% to 23% through root-cause analysis and process improvements.
  • Conducted regular audits and assessments, using findings to identify and prioritize improvement areas.

Sr. Business Development Associate

BYJU'S
02.2021 - 10.2022
  • Maintained daily performance reports, achieving the team's highest retention rate at 81%.
  • Managed and analyzed data for 350+ weekly customers to enhance retention and track success metrics.
  • Coordinated finance-related data (EMI, loans, renewals) with Shopse partners to ensure accuracy and timely processing.

Education

Intermediate -

Jeevandeep Public School
Varanasi
09-2015

Bachelor of Technology - Electronics and Communication

Babu Banarasi Das University
Lucknow
07-2020

Skills

  • KPI analysis
  • Customer relationship management
  • Customer retention tactics
  • Customer engagement
  • B2B/B2C operations
  • Requirements analysis
  • SQL expertise
  • Power BI dashboards
  • Data analysis
  • Process optimization
  • Stakeholder management
  • Verbal communication

Projects

  • Customer Churn Analysis Dashboard, Power BI, SQL, Analyzed a dataset of 10,000+ EdTech customer records to identify churn drivers using SQL queries and built an interactive Power BI dashboard. Created DAX measures to track churn rate, retention rate, and customer lifetime value (CLV) by cohort and subscription type. Delivered insights that highlighted top 3 churn factors, enabling targeted retention strategies.
  • Student Enrollment & Revenue Trend Analysis, SQL, Excel, Wrote SQL queries (Joins, CTEs, aggregations) to analyze enrollment trends across courses and quarters. Built an Excel dashboard with pivot tables and Power Query to visualize seasonal enrollment patterns and revenue forecasts. Identified peak enrollment periods, supporting data-driven marketing budget allocation.
  • Teacher Onboarding Funnel Analysis, Power BI, Excel, Modeled an onboarding funnel (based on real Cuemath experience) to track drop-off at each stage of the 250+ teacher onboarding process. Visualized completion rates and bottlenecks, identifying steps causing delays in deployment.

Timeline

Sr. Growth Associate

Cuemath
03.2025 - 09.2025

Customer Success Manager

Antino Labs
06.2024 - 11.2024

Relationship Manager (Operations)

Coding Ninjas
11.2022 - 05.2024

Sr. Business Development Associate

BYJU'S
02.2021 - 10.2022

Intermediate -

Jeevandeep Public School

Bachelor of Technology - Electronics and Communication

Babu Banarasi Das University

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Swechha Srivastava