Bhargavi Ragula
Social Media Associate
Bangalore
Summary
Social media associate handling response management for Canara Bank. Experienced in writing, editing, and publishing content across all social media platforms for the brand. currently involved in maintaining brand innovation by keeping abreast of the latest trends with other PSU Banks, monitoring brand-related mentions on all the social platforms, and handling escalations from the client-side.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Social Media Associate
One Direct- Canara Bank
Bangalore
06.2021 - Current
- Working as an on-site agent with Canara Bank handling ORM and client escalations.
- Maintaining brand reputation across all social media platforms.
- Ensuring there the FRT of the brand is below 10 minutes while maintaining the quality score.
- Handling the off-site agents and keeping them updated about the client's requirements.
Lead generation executive
SISA information securities pvt ltd
Bangalore
12.2019 - 02.2021
- A)Lead Generation 1)Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads. 2) Did profiling for 25 companies and 150 new prospects every day for various Regions including Nigeria, Cambodia, Mauritius, South Africa, etc., through linkedin 3) Added 200-250 new emails id's to CRM every week.
- B)Pre and post-training activities 1) Took complete ownership of all training-related activities such as interacting with the marketing team for banners and publishing activities, sending out confirmation emails to customers, integrating certificates on the company website, and finalizing venues etc.,
Education
MBA - Marketing
City College
08.2018 - 10.2020
BSC: Agriculture -
Lovely Professional University
08.2014 - 05.2018
PGPM - Supply Chain Management
IBMR-IBS
Bangalore 08.2018 - 07.2020
Skills
- Social Media Management
Certification
- Content marketing certified
Timeline
Social Media Associate
One Direct- Canara Bank
06.2021 - Current
Lead generation executive
SISA information securities pvt ltd
12.2019 - 02.2021
- Content marketing certified
05-2019
- SEO
03-2019
- Google digital Unlocked
03-2019
MBA - Marketing
City College
08.2018 - 10.2020
PGPM - Supply Chain Management
IBMR-IBS
08.2018 - 07.2020
BSC: Agriculture -
Lovely Professional University
08.2014 - 05.2018
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