Bharti Khatri

• Successfully managed and ensured timely delivery of critical projects for esteemed clients including Siemens, Edmonton Police Service, Wipro, Singapore M1, Telecoms Malaysia, MTN Africa, and ABC Australia.
• Handled escalated projects independently, resolving complex technical challenges and meeting stringent customer requirements.
• Received exceptional customer feedback for consistently exceeding expectations in project delivery and service quality.
• Developed expertise in two key security domains: Firewall and Identity Services Engine (ISE), contributing to team's comprehensive security solutions.
• Earned reputation among project managers for accountability, reliability, and fostering positive customer experiences.
• Collaborated closely with cross-functional teams to streamline project workflows and optimize resource allocation.
• Implemented training programs to transfer knowledge gained from project deliveries, enhancing team capabilities and technical proficiency

• Handled multiple executive escalations, ensuring swift resolution and customer satisfaction.
• Received award for achieving highest number of positive customer surveys, reflecting commitment to customer satisfaction.
• Trained team members on various wireless topics to enhance technical proficiency and operational efficiency.
• Authored technical documentation on complex wireless products including Mesh Access Points, Mobility Express, and Dot1x authentication.
• Collaborated closely with internal stakeholders to address customer concerns and deliver superior customer experiences.
• Conducted interviews to support team expansion and hiring processes from renowned universities.
• Expanded cross-functional organisational capacity by fostering collaboration across departments towards shared priorities and goals.
• Led war room sessions with team to strategise and resolve unique customer cases effectively.
• Provided mentorship and facilitated training initiatives to empower team members, fostering skill development and performance improvement.
• Leveraged cross-technology knowledge to provide comprehensive support and solutions tailored to customer needs.

• Taught undergraduate courses in:

Data Structures
Object-Oriented Programming
C Language
Java Programming
Networking

• Prepared and delivered lectures, tutorials, and practical classes.
• Designed and assessed assignments, projects, and examinations.
• Guided students on academic projects and research work.
• Participated in departmental meetings and contributed to faculty decisions.
• Developed innovative teaching materials that enhanced student engagement and understanding.
• Mentored several students who successfully completed significant projects in Data Structures and Networking.
• Organized workshops and seminars on emerging technologies and programming languages.