Bhaskar Anand
Area Service Manager
Patna
Summary
Professional with track record in service management, skilled in optimizing operational processes and enhancing customer satisfaction. Proven ability to lead teams effectively, adapt to dynamic environments, and drive impactful results. Strong focus on collaboration and problem-solving with expertise in service delivery, team leadership, and strategic planning. Dependable, flexible, and dedicated to achieving high standards.
Overview
1
1
Language
6
6
years of professional experience
Work History
Area Service Manager
AO Smith
12.2025 - Current
- . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
- Led service operations across multiple regions, enhancing customer satisfaction and operational efficiency.
- Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement.
Area Service Manager
BSH Household Appliance Mfg Ltd
06.2023 - 12.2025
Assistant Service Manager
Godrej And Boyce
01.2022 - 05.2023
Engineer Trainee
Godrej and Boyce
01.2021 - 01.2022
Education
B. Tech - Mechanical Engineering
MAKAUT
01-2020
12th - Science
BSEB
01-2015
CBSE X - undefined
CBSE
01-2013
Skills
Adaptive learner
Communication skill
People Management
Eye on detail
Time management and planning
Goal oriented
Speedy resolution
EXTRA CURRICULAR ACTIVITIES
Playing Cricket Watching Cricket Dancing Painting Playing Cricket Watching Cricket Dancing Painting
Summer Training
BOSCH Automotive Company, Kolkata
KEY RESPONSIBILITIES
- Develop and review reports on service performance and operational effectiveness to guide strategic decisions.
- Detect and implement process enhancements to increase service efficiency and elevate customer satisfaction.
- Tracking and addressing customer dissatisfaction.
- Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.
DECLARATION
I acknowledge that the information provided are true to the best of my knowledge.
Timeline
Area Service Manager
AO Smith
12.2025 - Current
Area Service Manager
BSH Household Appliance Mfg Ltd
06.2023 - 12.2025
Assistant Service Manager
Godrej And Boyce
01.2022 - 05.2023
Engineer Trainee
Godrej and Boyce
01.2021 - 01.2022
CBSE X - undefined
CBSE
B. Tech - Mechanical Engineering
MAKAUT
12th - Science
BSEB