Summary
Overview
Work History
Education
Skills
Certification
Languages
ADDITIONAL INFORMATION
Timeline
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Bhaskar Chakraborty

Amsterdam

Summary

Product growth focused leader with 14 years of experience in product management, go-to-market strategy, sales, market research, product scaling, and commercial transformation across B2B, B2C, and marketplace domains. Skilled in aligning business goals with data-driven insights to drive revenue growth and customer engagement. Proven ability to lead GTM initiatives, SaaS implementation, manage stakeholders, and deliver scalable solutions. Holds a B.Tech in Engineering and an MBA in Digital Economy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Product Manager - GTM

Lucid Motors
08.2023 - Current
  • Developed and executed GTM strategy for Europe and Middle East business expansion, resulting in entry into 3+ new markets and enabling a ~10% YoY increase in international order volume.
  • Launched an opportunity and account management platform for corporate sales, reducing manual tracking by 60% and increasing deal closure insight by 3x with 30+ stakeholders including marketing, legal, operations.
  • Collaborated with marketing, legal, and sales ops to localize product and channel strategy, resulting in 20% faster onboarding of importers and reduced legal approval cycle by 30%.
  • Designed internal customer-focused solution addressing opportunity identification, by incorporating user research through customer surveys, interviews, and AI , NLP driven sentiment analysis, achieving an 12% CSAT increase over two consecutive quarters.
  • Analyzed competitive benchmarks and partner data to inform market prioritization and shape partner enablement—leading to 2x improvement in launch readiness across target regions.
  • Defined B2B service management SaaS workflows, cutting after sales turnaround time by 35% and increasing recurring revenue potential by €5M annually.

Senior Product & Strategy Manager

Uber
01.2022 - 06.2023
  • Built 2-year extensive product roadmap driving collaboration and achieving over 90% engagement across cross-functional teams, including engineering, marketing, and operations.
  • 1 to N product: Built and launched AI-powered solutions, such as in house Agent Platform CRM v2.0 and in-app CHAT, reducing support costs by $3M, average handle time (AHT) by 30%, and P90 load times by 62.5%.
  • Implemented a data-driven approach to reduce food damage (FQD) complaints by 30% and improve refund resolution time by 40%, leveraging Microsoft Azure Machine Learning.
  • Analyzed product performance metrics to reduce EMEA operational expenses by $4M while achieving a 98% adoption rate for agent-facing products and increasing CSAT by 55%.
  • Built and launched Uber’s real-time in-app chat, in collaboration with engineering, legal, and safety teams—reducing cancellations by 30% and boosting satisfaction by 25% across 50+ cities across EMEA.
  • Launched Uber’s Real-Time document check system, enabling instant verification of driver documents, thus reducing onboarding delays by 70% across EMEA.
  • Optimized contact center agent utilization by 18% through predictive analytics to forecast peak call times and dynamically adjust staffing, resulting in a 12% reduction in wait times and a 10% increase in CSAT.

Program Manager

TATA Consultancy Services
08.2015 - 04.2021
  • Designed and executed program strategies for three security solutions, increasing profit by 11% YoY and earning a 'Certificate of Appreciation 2018' for outstanding customer focus.
  • Implemented process automation and monitoring tools (e.g., AppDynamics and Nagios), reducing downtime by 15% and improving system performance by 25%.
  • Collaborated with stakeholders to expand repeat infrastructure projects by 12% over two years by creating detailed process maps and delivering milestones on time using Agile project management.
  • Improved issue detection and resolution times by implementing change management procedures, reducing bugs and major incidents by 18% YoY.

Software Engineer

Tech Mahindra Ltd
05.2011 - 08.2015
  • Maintained and supported 70+ production applications hosted on AWS, ensuring system reliability and performance.
  • Implemented the creation of 40+ virtual machines (VMs), while expanding storage capacity by 50%, reducing 70+ incidents monthly, earning the 'Pat on the Back 2013' award for exceptional performance.
  • Improved operational efficiency by automating routine tasks such as VM provisioning and patch management, reducing manual intervention by 20% and accelerating response times for critical incidents.

Education

Master of Business Administration (MBA) -

Maastricht University
12.2021

Bachelor of Technology (B. Tech) - undefined

West Bengal University of Technology
08.2011

Skills

  • Product Management
  • Competitive analysis & benchmarking
  • Market penetration
  • Marketing strategy development
  • Market requirement research
  • Project roadmap development
  • Cross-functional collaboration
  • Go-to-market strategy
  • Product Strategy
  • Product Roadmapping
  • Storytelling
  • UX Design
  • Market Research and Data Analysis
  • A/B testing
  • Stakeholder Management
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SaaS
  • Generative AI
  • AWS
  • SQL
  • Tableau
  • Confluence
  • Wireframing (Figma)
  • Lucidchart
  • Jira
  • Scrum methodology expertise

Certification

  • PSM I
  • Salesforce AI
  • ITIL v3
  • Lean Six Sigma (white belt)
  • Qualys Certified Specialist Vulnerability Management
  • API Product Manager

Languages

English
Hindi
Bengali

ADDITIONAL INFORMATION

Awards/Activities: Academic scholarship award for MBA admission (2021), Extra Miles Award (2018), On-the-Spot award (2017), Pat on the back award (2013)

Timeline

Senior Product Manager - GTM

Lucid Motors
08.2023 - Current

Senior Product & Strategy Manager

Uber
01.2022 - 06.2023

Program Manager

TATA Consultancy Services
08.2015 - 04.2021

Software Engineer

Tech Mahindra Ltd
05.2011 - 08.2015

Bachelor of Technology (B. Tech) - undefined

West Bengal University of Technology

Master of Business Administration (MBA) -

Maastricht University

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Bhaskar Chakraborty