Bhaskar Das
Banker
Sonitpur
Summary
Dedicated and diligent professional with a strong ability to perform tasks and delegate responsibilities respectfully. Committed to personal and professional growth as an ongoing journey. Eager to contribute to the organization's development and success with a strong drive to unlock full potential.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Branch Relationship Officer
Axis Bank Limited
07.2021 - 11.2022
- Resolved issues and addressed customer concerns.
- Oversaw third-party product cross-selling, including life insurance.
- Facilitated successful cross-selling efforts for a comprehensive range of banking services.
- Managed CTS clearing effectively.
- Supervised daily cash and non-cash transactions across financial operations.
Service Delivery Officer
Kotak Mahindra Bank
03.2016 - 05.2020
- Managed customer complaints effectively.
- Authorized various banking transactions.
- Handled customer requests at the branch.
- Implemented initiatives to promote various banking services.
Personal Banker Authoriser
HDFC BANK LTD
11.2022 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Responsible for all the branch operations, compliance and audit.
Education
B.Com - Business Accountancy
2014
H.S -
2011
Matriculation -
2009
Skills
Financial services
Business Development
Revenue Generation
Cash Handling
Client relationship management
Timeline
Personal Banker Authoriser - HDFC BANK LTD
11.2022 - Current
Branch Relationship Officer - Axis Bank Limited
07.2021 - 11.2022
Service Delivery Officer - Kotak Mahindra Bank
03.2016 - 05.2020
Mangaldoi Commerce College - B.Com, Business Accountancy
National Pioneer Jr College - H.S,
Lakshminath Bezbaruah High School - Matriculation,