SHIVANI RIVONKAR
Branch Relationship Officer
Mapusa
Summary
To secure a position which provides me knowledge and self-development and make use of my inter-personal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Branch Relationship Officer
Axis Bank
02.2023 - Current
- Cross-sold financial products such as savings accounts, loans, credit cards, investment plans, and insurance based on customer profiles.
- Assisted customers with account opening, KYC compliance, and transactional support, ensuring accuracy and regulatory adherence.
- Handled Locker Operations , Gold Loan Processing, Forex Transactions, Branch Cheque Clearing Operations.
Personal Banker
HDFC Bank
04.2021 - 01.2023
- Assisted clients in identifying financial needs, providing tailored banking solutions to enhance customer satisfaction and retention.
- Resolved complex customer inquiries by leveraging extensive product knowledge, enhancing client trust and loyalty through effective problem-solving skills.
TELLER
HDFC BANK
04.2017 - 04.2021
- Managed cash handling and reconciliation tasks daily, ensuring compliance with internal controls and minimizing discrepancies.
- Assisted in identifying potential cross-selling opportunities during customer interactions, contributing to branch revenue goals.
Education
S.S.C -
New Goa's G.S. Amonkar Vidya Mandir
Mapusa 01.2010 - 12.2010
H.S.S - SCIENCE
St. Xavier's Higher Secondary School
Mapusa 01.2012 - 12.2012
B.E - COMPUTERS
Agnel Institute of Technology And Design
Mapusa 01.2016 - 12.2016
Skills
- Handling customer queries & complaints
- Selling banking products: savings accounts, current accounts, fixed deposits, loans, credit cards
- Cross-selling insurance, mutual funds, and investment services
- KYC & AML compliance
- Customer due diligence
- Document verification & KYC processing
Disclaimer
I, THE UNDERSIGNED DECLARE THAT ALL THE INFORMATION GIVEN ABOVE IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE.
Personal Information
- Hobbies: TRAVELLING, CAMPING.
- Category: GENERAL
- Date of Birth: 05/03/95
- Gender: FEMALE
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: HINDU
Timeline
Branch Relationship Officer
Axis Bank
02.2023 - Current
Personal Banker
HDFC Bank
04.2021 - 01.2023
TELLER
HDFC BANK
04.2017 - 04.2021
B.E - COMPUTERS
Agnel Institute of Technology And Design
01.2016 - 12.2016
H.S.S - SCIENCE
St. Xavier's Higher Secondary School
01.2012 - 12.2012
S.S.C -
New Goa's G.S. Amonkar Vidya Mandir
01.2010 - 12.2010
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