HIRA KUMARI
Patna
Summary
Dedicated and results-driven professional with approximately 2 years of experience in banking and financial services. Proven expertise in managing operations, driving customer satisfaction, and achieving business targets within competitive markets. Skilled in financial analysis, relationship management, and team leadership, with a strong commitment to upholding compliance and regulatory standards. Adept at implementing innovative solutions to streamline processes, enhance productivity, and deliver exceptional service experiences. Seeking opportunity to be able to contribute towards growth and success by leveraging a proactive approach and a track record of achieving excellence in banking operations. With a strong passion for the banking industry, I am committed to leveraging my skills in cash management, financial reconciliation, customer service, and portfolio management to drive operational efficiency and customer satisfaction. I am motivated by the opportunity to contribute to a reputed institution, ensuring seamless transactions, compliance with banking regulations, and fostering long-term relationships with clients. My focus on delivering high-quality service and my ability to work collaboratively with cross-functional teams make me eager to contribute to the growth and success of the organization while consistently upholding industry standards. I look forward to bringing my expertise and dedication to a dynamic banking environment. Willing to join ASAP and flexible to move to other locations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Relationship Officer
Axis Bank
04.2024 - 09.2024
- Fostering and maintaining strong relationships with existing customers by acting as a primary contact for queries and concerns, offering personalized financial advice tailored to customer needs, and identifying opportunities for cross-selling or up-selling financial products.
- Driving business growth through the acquisition of new customers via referrals, networking, and outreach initiatives, while achieving sales targets across various financial products such as loans, deposits, credit cards, and investments; actively monitoring market trends to identify branch growth opportunities.
- Ensuring seamless customer service operations within the branch by collaborating with staff to meet operational and sales goals while adhering to organizational policies and regulatory requirements; managing escalations and resolving operational issues effectively.
- Supporting branch staff in meeting objectives through guidance and mentorship; conducting training sessions aimed at enhancing product knowledge and improving customer service capabilities while working collaboratively with departments like credit, risk, and marketing.
- Preparing and analyzing detailed reports on sales performance, revenue generation, and customer engagement metrics; leveraging data insights to develop actionable strategies for continual branch improvement.
- Overseeing compliance with banking regulations by ensuring all transactions align with established standards; identifying potential risks within branch operations and implementing effective mitigation strategies.
Cashier
Axis Bank
04.2023 - 04.2024
- Oversaw daily cash transactions, including deposits, withdrawals, and payments, ensuring accuracy and compliance with banking protocols.
- Ensured the verification and authentication of currency notes to prevent counterfeit activities while maintaining accurate documentation for audits.
- Conducted preparation and safe remittance of surplus cash to designated currency chests in adherence to banking guidelines.
- Performed daily reconciliation of cash balances, promptly resolving any discrepancies and ensuring error-free end-of-day reports.
- Delivered customer support services for demand drafts, NEFT/RTGS transactions, account payments, loans, and other banking products to enhance satisfaction among a portfolio of 250+ clients.
- Collaborated with internal teams on lead management for credit cards, loans, investments, and other banking services while maintaining comprehensive records for compliance and audits.
Axis Bank
06.2022 - 08.2022
- Contributed to branch banking operations, ensuring efficient handling of day-to-day activities.
- Assisted in sales processes, facilitating client engagement and promoting financial products.
- Supported account management tasks, including opening accounts, addressing customer queries, and processing transactions.
- Gained insight into branch-level banking compliance and operational standards.
- Played a role in maintaining accurate records and documentation for regulatory adherence.
- Collaborated with team members to achieve branch targets and enhance service delivery.
Education
Post Graduate Diploma - Banking Services
Manipal Academy of Higher Education(MAHE)
Bangalore09.2022
Master of Commerce - Accounting
Magadh University
Patna12.2020
Bachelor of Commerce - Accounting
Patna women's college
Patna12.2014
School - Cbse board
BR DAV Public School
Begusarai01.1998
Skills
- Cash handling
- Branch Banking Operation work
- Sales oriented
- Convincing skills
- Leadership skills
- Team work
- Result oriented
- Customer service
- Communication skill
- CRM next
- Saksham
- Time management
- Solving queries
- Customer Relationships Building
- Finacle
Certification
- Diploma in computer application
- Nism certified
- Irda certified
- EUIN certified
Accomplishments
.Awarded prize in Qualifing" Domestic family feista" (Casa deeepening)by Mr Ravi Narayan Group executive of Retail liability and Branch Banking.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Branch Relationship Officer
Axis Bank
04.2024 - 09.2024
Cashier
Axis Bank
04.2023 - 04.2024
Axis Bank
06.2022 - 08.2022
School - Cbse board
BR DAV Public School
Post Graduate Diploma - Banking Services
Manipal Academy of Higher Education(MAHE)
Master of Commerce - Accounting
Magadh University
Bachelor of Commerce - Accounting
Patna women's college
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