SNEHA RAJPAL
Panipat
Summary
To work in an organisation where my creativity combined with my experience could be utilised and where I could make best use of my talent.
Overview
2
2
years of professional experience
Work History
Branch Relationship Officer
Axis Bank
Paniapt
07.2024 - Current
- Provided excellent customer service to all customers and ensured their satisfaction.
- Developed and maintained relationships with existing and potential clients through regular follow-up visits and calls.
- Performed account opening for new customers, processed deposits, withdrawals, loan applications
- Developed and maintained strong relationships with customers, addressing needs and providing tailored banking solutions.
- Delivered exceptional customer service, resolving issues and ensuring customer satisfaction.
- Advised customers on financial planning, investment options, and banking products.
- Assisted in daily branch operations, ensuring compliance with policies and regulations.
- Performed KYC checks and risk assessments to mitigate financial and operational risks.
- Collaborated with branch staff to meet operational and performance goals.
- Promoted digital banking services to enhance customer convenience and engagement.
Customer Care Executive
HDFC Bank Ltd.
Panipat
10.2022 - 06.2024
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.
- Process various banking transactions, including deposits, withdrawals, fund transfers, RTGS /NEFT , Outward Remittances, Inward remittance and Deal Pro promptly and accurately.
- Ensure compliance with regulatory requirements and bank policies while processing transactions.
- Assist customers with inquiries related to their accounts, balances, and transaction history.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Assisted customers with product selection based on individual needs.
Front Desk Executive
Dr. Prem Hospital
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
Education
M. Com - Commerce
Kurukshetra University
PanipatB.Com - Commerce
Kurukshetra University
Panipat12th (commerce) -
H. B. S. E
Panipat10th -
H. B. S. E
PanipatSkills
- Basic of MS Office
- Basic of Tally
- Cash Handling
- Problem-solving skills
- Customer Service
- Cash Management
- Problem-Solving
- Customer Relationship Management
- Sales and Cross-Selling
- Financial Product Knowledge
- Problem Solving & Conflict Resolution
- Risk Management & Compliance
- Team Leadership & Collaboration
- Digital Banking Solutions
- Market Research & Competitor Analysis
- Reporting & Documentation
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Punjabi
Upper Intermediate
B2
Timeline
Branch Relationship Officer
Axis Bank
07.2024 - Current
Customer Care Executive
HDFC Bank Ltd.
10.2022 - 06.2024
Front Desk Executive
Dr. Prem Hospital
M. Com - Commerce
Kurukshetra University
B.Com - Commerce
Kurukshetra University
12th (commerce) -
H. B. S. E
10th -
H. B. S. E