Gargi Khanna
Summary
Results-driven Banking Professional with over 7 years of experience in customer-focused and performance-oriented environments. Delivered impactful contributions through strong relationship management and effective problem-solving skills. Committed to fostering employee engagement and enhancing customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Branch Relationship Officer
Axis Bank Ltd
11.2023 - Current
- Managed HNI clients at Citi Bank, delivering exceptional service and executing mutual fund transactions with 100% accuracy on customer instructions.
- Developed strong relationships with customers, addressing inquiries and ensuring timely resolutions to enhance satisfaction and reduce complaints.
- Provided tailored solutions and cross-sold bank products, aligning offerings with customer budgets.
- Authorizing all the branch transactions, monitoring and reporting large value transactions.
- Managed access to safe deposit lockers and vault keys to ensure security.
- Handling the deceased case, notices and complaints of the branch.
Service Delivery Officer
Kotak Mahindra Bank
03.2022 - 11.2023
- Oversaw operations, customer service, and compliance goals, ensuring branch adherence to standards.
- Managed customer relationships by addressing queries and complaints to improve overall experience.
- Promoted banking products during interactions, enhancing service offerings and customer engagement.
- Overall Cash Management including Off-site bank ATMs
- Daily verifications of all transaction vouchers and error-free work
Teller
HDFC BANK
09.2018 - 03.2022
- Handled customer cash deposits, withdrawals, and payments transactions with accuracy to ensure seamless service.
- Processed foreign exchange transactions independently, facilitating customer needs and enhancing service efficiency.
- Processed non-cash transactions, including demand drafts and money orders, at the counter to support customer transactions.
- Generated daily transaction reports.
Education
B.A. - Office Management & Secretarial Practice
C.V.S., Delhi University
Delhi01-2018
PGDB - Delhi
BI EDGE PRO
Delhi01-2018
12th - CBSE
V.S.S.V.
Kalkaji, New Delhi-1901-2015
10th - CBSE
V.S.S.V.
Kalkaji, New Delhi-1901-2013
Skills
- MS Office (Word, PowerPoint & Excel)
- Customer relationship management
- Beginner in Tally ERP 90
- Regulatory compliance
- Banking operations oversight
- Time management
Certification
2018, PGDB, BI EDGE PRO
Languages
- English
- Hindi
Hobbies and Interests
Listening to music
Personal Information
- Father's Name: Mr. Ashok Kumar Khanna
- Date of Birth: 01/29/98
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Branch Relationship Officer
Axis Bank Ltd
11.2023 - Current
Service Delivery Officer
Kotak Mahindra Bank
03.2022 - 11.2023
Teller
HDFC BANK
09.2018 - 03.2022
B.A. - Office Management & Secretarial Practice
C.V.S., Delhi University
PGDB - Delhi
BI EDGE PRO
12th - CBSE
V.S.S.V.
10th - CBSE
V.S.S.V.