PROFESSIONAL SUMMARY
Experience in Business Development, Customer Relationship Management, Banking Operations. Presently working with Axis Bank, as Branch Relationship Officer. Accountable for customer service and nurturing relationships with the customers for generating business to accomplishing business and corporate goals.
Business Development
Identifying and pursuing business opportunities by doing market scoping activity, customer connect & references. Cross-selling of Products-CASA, Retail Assets, SME loans, Agree loans, Deposits, Cards, Mutual funds, Life Insurance, Insurance, D-mat, and trading account.
Customer Relationship Management and service quality
Ensuring customer satisfaction by achieving timely and quality service delivery. Maintaining and following process as per service standards given by bank to provide best customer experience. Interacting with mapped customers and understanding their requirements to provide them right solution.
Time Management - TAT/ Punctuality/ Time taken with the customer /Prioritizing / Multitasking
• NISM-Series-VI: Depository Operations Certification Examination
PERSONAL DETAILS