VAIBHAV Singh
Banking
Kanpur
Summary
Dynamic professional with a proven track record in revenue generation and customer relationship management at AXIS BANK. Expert in financial knowledge and customer service, achieving significant client satisfaction and trust. Skilled in risk mitigation and sales proficiency, I excel in driving growth and enhancing client portfolios through strategic analysis and personalized advice.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Branch Relationship Officer
AXIS BANK
Kanpur UP
01.2022 - Current
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
- Developed a deep understanding of bank products, staying current on industry trends to better serve clients'' needs.
- Maintained strong relationships with clients by offering personalized financial advice and support.
- Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
- Ensured adherence to bank policies when opening new accounts or processing loan applications, minimizing errors and potential risks.
- Assisted in implementing marketing campaigns to attract new customers and expand the bank''s reach.
- Strengthened branch performance through effective cross-selling of bank products and services.
- Maximized sales opportunities by thoroughly analyzing client portfolios and suggesting suitable products based on their financial goals.
Teller
HDFC BANK
Kanpur U.P
06.2018 - 12.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
Bachelor In Computer Science And Engineering - Computer Science
Gautam Buddha Technical University
Kanpur, India08.2013
Intermediate - Intermediate
MJHS
Kanpur, UP05.2008
High School - High School
MJHS
Kanpur2006
Skills
Communication skill
Customer service
Time management
Knowledge of banking industry
Financial knowledge
Investor relations
Risk mitigation
Cash handling expertise
Relationship building and management
Sales professional
Due diligence
Operations management
Self-motivated nature
Sales proficiency
Analytical thinking
Revenue Generation
Certification
IRDA
Timeline
Branch Relationship Officer
AXIS BANK
01.2022 - Current
Teller
HDFC BANK
06.2018 - 12.2021
Bachelor In Computer Science And Engineering - Computer Science
Gautam Buddha Technical University
Intermediate - Intermediate
MJHS
High School - High School
MJHS