Summary
Overview
Work History
Education
Skills
Languages
Academic Honours
Personal Information
Languages
Certification
Accomplishments
Timeline
Generic

HEMAVATHI S

Bangalore

Summary

Over five years of experience in retail branch banking operations drives a strong commitment to enhancing customer relationship management and operational efficiency. Proficient in handling diverse banking functions, including forex transactions, fraud monitoring, and customer grievance resolution. The core competencies in sales, problem-solving, and regulatory compliance align well with the aspirations to contribute to a mission that centers around exemplary customer service and seamless banking experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Branch Relationship Officer

AXIS BANK LTD
04.2022 - Current
  • Executed forex transactions and remittances to improve service efficiency.
  • Ensured seamless administration of daily operations, including cash management and transfers.
  • Serviced core financial needs of clients while building long-term relationships.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Consistently achieved performance goals, contributing to overall branch success.
  • Assisted in clearing and settlement processes for cheques and negotiable instruments.
  • Monitored account activities for potential fraud to ensure compliance with regulations.
  • Monitor and manage a portfolio of customers, ensuring their financial goals align with the bank's products and services.
  • Efficiently handled customer deliverables and statutory notices.
  • Handling locker allotment and maintenance.
  • Managed salary uploads through GPS software effectively.

Assistant Manager

HDFC BANK LTD
Bengaluru
09.2019 - 04.2022
  • Joined as an officer in the salary team (KCM channel).
  • I was promoted to the PB welcome desk from May 2021 to April 2022 in retail branch banking, with the designation of assistant manager.
  • Adept at applying effective management skills, I specialize in a fast-paced environment to meet customer needs and ensure efficient banking operations.
  • Excellent customer service skills, attentiveness, information retention, and tact.
  • Effectively managing a wide range of banking activities.
  • Backup for the teller role and the deliverable's custodian.
  • Ability to manage client relationships and perform as a team member in allocating and coordinating the workflow.
  • Contribute to the fulfillment of policies, procedures, and regulations.
  • Maintained friendly, professional interactions, and promoted the bank's products and services.
  • Maintain periodic status reports, including a daily activity report.
  • IRDA-certified general insurance, life insurance, and health insurance.

Education

B. Com - Financial Accounting

Vijaya College
Jayanagar
07-2019

P.U.C - Accounting And Computer Science

VET Manandi PU College
Jp Nagar
06-2016

S.S.L.C -

Bangalore High School
Jayanagar
06-2014

Skills

  • Critical thinking
  • Financial product sales
  • Cash handling and financial transactions
  • Problem solving and conflict resolution
  • Customer due diligence
  • Effective communication
  • Customer service excellence

Languages

  • English
  • Kannada
  • Hindi
  • Telugu

Academic Honours

  • B. Com, Vijaya College, Jayanagar, Bangalore university, 05/2019, 83%
  • P.U.C, VET Manandi PU College, Bangalore university, 05/2016, 88.16%
  • S.S.L.C, Bangalore High School Jayanagar, Karnataka state board, 05/2014, 60%

Personal Information

  • Father's name: Sudarshan N
  • Mother's Name: Nirmala G
  • Date of Birth: 11/11/1999
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Languages

KANNADA
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1

Certification

  • IRDA certified
  • NISM certified

Accomplishments

  • MDRT qualifier for consecutive 2 years with slab 1 and slab 3
  • Qualified for the BHAROSA DOUBLED RRB contest
  • Received MDRT certificate and qualified for the RBBH LI contest
  • Received NOA high variant PAN India
  • Axis Direct Circle Trophy
  • LI Champion Trophy
  • ITD champion
  • Received the MP+ rating for the FY 2025 and MP++ for FY 2024 and MP+ for FY 2023

Timeline

Branch Relationship Officer

AXIS BANK LTD
04.2022 - Current

Assistant Manager

HDFC BANK LTD
09.2019 - 04.2022

B. Com - Financial Accounting

Vijaya College

P.U.C - Accounting And Computer Science

VET Manandi PU College

S.S.L.C -

Bangalore High School

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HEMAVATHI S