Bhaskar Dubey
Large -Scale Operations Expert | Process Owner | Transformation Specialist | Project Manager | Change Champion | Certified Green Belt Lean Six Sigma Professional |Business Process Outsourcing
Hyderabad
Summary
Dynamic and people-centric Operations Leader with 17+ years of global experience, now targeting a strategic Learning & Development Lead role. Proven expertise in building high-performing teams, leading transformation initiatives, and driving continuous learning across regions. Leading performance coaching, and enabling cultural change through structured learning programs. Certified in Lean Six Sigma, Hiring, and Leadership — ready to uplift organizational learning maturity at scale.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Operations (Finance) Manager
Amazon
01.2023 - Current
- Led and mentored a 20-member multicultural team across EMEA, MENA, and India
- Designed productivity dashboards and performance scorecards for continuous feedback
- Developed team learning roadmaps, cross-skilling strategies, and employee coaching programs
- Analyzed Employee Satisfaction Survey outcomes and implemented learning-based solutions
- Partnered with internal controls & compliance teams to train staff on key process areas
Operations Manager / Process Owner
Concentrix
05.2021 - 12.2022
- Managed 200+ staff including leads, trainers, and quality analysts
- Delivered high-quality service, RCA-driven improvements, and skills enhancement programs
- Built leadership pipeline through mentorship and skip-level reviews
- Facilitated engagement through town halls, feedback loops, and L&D interventions
- Owned recruitment and onboarding training framework for smooth knowledge transition
Operations Manager → Assistant Manager → Resident Expert → Process Developer
Genpact
12.2006 - 04.2021
- Led Loan & Lease Ops for Bank of Montreal with 59 FTEs and multiple process streams
- Trained and cross-trained employees across 3 major finance functions (CLL, OTC, F&A)
- Led knowledge transfer during transitions; created SOPs and backup structures
- Implemented 'Just Do It' projects focused on right-skilling and L&D KPIs
- Coordinated compliance, MIS training, and client communication workshops
Education
MBA - Business Management
IIM
04.2001 -
Skills
- Talent Upskilling & Cross-Training
- Leadership Coaching & Mentorship
- Curriculum Design & Performance Frameworks
- Training Needs Analysis (TNA)
- People Engagement & Team Building
- Operational Excellence & Lean Thinking
- Global Stakeholder Collaboration
- Digital Tools
- PowerPoint
- Excel
- MS Teams
- LMS platforms
- Visual Dashboards
- Analytics
Certification
Lean Six Sigma Green Belt – Certified
Technical Proficiency
PowerPoint, Excel, MS Teams, LMS platforms, Visual Dashboards, Power BI, Alteryx, QuickSight, Oracle (OFA), Salesforce, PMS, Siebel, ACBS, RPA bots, MIS reporting, Performance dashboards
Key Initiatives And Achievements
- Designed and automated employee performance measurement structure
- Developed onboarding & continuous training frameworks during process transitions
- Implemented Visual Management tools to enhance learning visibility
- Delivered Green Belt projects with process excellence
- Led workflow optimization & RPA projects with staff reskilling
Timeline
Operations (Finance) Manager
Amazon
01.2023 - Current
Operations Manager / Process Owner
Concentrix
05.2021 - 12.2022
Operations Manager → Assistant Manager → Resident Expert → Process Developer
Genpact
12.2006 - 04.2021
MBA - Business Management
IIM
04.2001 -
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