A competent professional with a strong academic background in Banking and Finance, eager to apply expertise in banking Operations and Financial Servicesto drive organizational growth and success in a challenging environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Sahayog Multistate Credit Co-operative Society
Mumbai, India
05.2025 - 02.2026
Streamlined branch operations by implementing process improvements and enhancing workflow efficiency.
Ensured effective cash management by ensuring timely opening and closure of cash vaults.
Prepared and maintained daily reports of transactions and branch productivity.
Verified entries cash deposit and withdrawal, account opening and cash vault opening and closing.
Monitored inventory levels and collaborated with suppliers to maintain stock availability and reduce shortages.
Deputy Manager
ICICI Bank
Mumbai
05.2023 - 07.2024
Led the account opening team for the Sukanya Samriddhi Yojana (SSY) and Public Provident Fund (PPF) accounts, and ensured the smooth processing of over 1,000 new accounts each month while adhering to stringent compliance standards.
Provided comprehensive training and ongoing support to team members on updated protocols and procedures, resulting in a 15% improvement in team efficiency and productivity.
Monitored and analyzed performance metrics for the account opening team, generating detailed reports for senior management that reflected a 98% accuracy rate in operations.
Ensured full compliance with all regulatory requirements and internal bank policies throughout the account opening process, effectively safeguarding the institution against potential risks and liabilities.
Management Intern
ICICI Bank
Mumbai
04.2022 - 06.2022
Conducted comprehensive Know Your Customer (KYC) verifications for both new and existing clients, while ensuring all documentation met regulatory standards and internal policies.
Upheld compliance with all relevant regulatory standards during the KYC process, contributing to the bank’s commitment to maintaining high ethical standards and operational integrity.
Collected, reviewed, and validated customer documentation for accuracy and completeness, and ensured all necessary information was captured and discrepancies were promptly addressed.
Identified and escalated any discrepancies or issues in customer information to the compliance team, facilitating timely resolutions and maintaining the integrity of customer data.
Education
M.B.A - Banking and Finance
Symbiosis School of Banking and Finance
Pune
01.2023
B.M.S - Marketing
Sathaye College
Mumbai
01.2020
Skills
Banking Operations
Regulatory Compliance
Customer Relationship Management
Process Optimization
Risk Management
Performance Monitoring Techniques
Market Research and Analysis
Cash management
Certification
Completed NISM Certifications in Securities Markets Foundation, Research Analyst, and Equity Derivatives from National Institute of Securities Markets