Vivek Singh Baghel
Branch Operation Manager
Indore
Summary
Experienced professional with over 3 years in risk control unit (RCU) at FCPG, focusing on KYC fraud, banking fraud, and onsite fraud investigations. Previous positions at ICICI Bank and Shriram Finance Limited as a credit executive involved in SME activities and cross-selling. Sewa Grih Rin Ltd Senior Customer Service Executive with a successful history of managing high-volume customer interactions and resolving complex issues. Demonstrated ability to lead initiatives that improve customer satisfaction and streamline service processes, highlighting proficiency in team leadership and problem-solving skills.
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner, and problem-solver.
Overview
2
2
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Branch Operations Manager
TRUHOME FINANCE LTD
08.2025 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Daily resolved audit query with out team suficuant timely.
- Daily and proper rwsolved and timely cheque handover to cutomer.
Senior Customer Service Executive
Sewa Grih Rin Finance Limited
01.2024 - 08.2025
- Interacted with over 100 customers daily to provide exceptional service and resolve inquiries, resulting in a 20% increase in customer satisfaction scores.
- Collaborated with cross-functional teams to streamline processes, leading to a 15% reduction in average handling time for customer requests.
- Utilized ZServiseDesk software to maintain accurate customer records and effectively manage communication, contributing to a 25% improvement in response time.
- Enhanced customer retention by providing personalized support and building long-term relationships.
- Exceeded performance targets by consistently maintaining high levels of productivity and quality service.
- All Docket as per disbarment on time after sanction complete all document and signature of customer and processed for disbursement of docket TAT after sanction +2 days file is Disbursal after complete all query and sent TAT file in ho.
- All product processed Home loan , BT-TOPUP , Lap
Banking Executive
Shriram Finance Limited
03.2021 - 12.2023
- Credit opration executive
- Processed of file Business loan, personal loan with disbursement and Before Tat .
- Planned and controlled unit operating expenses in line with forecasts.
- Increased operational efficiency by automating manual processes using advanced software solutions.
Executive- Risk and Fraud Contro
ICICI Bank
08.2018 - 02.2021
- - Executed marketing campaigns resulting in a 20% increase in customer engagement and a 15% increase in new account openings.
- - Implemented customer service strategies that improved client satisfaction by 25% and resulted in a 10% increase in customer retention.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Reported issues to higher management with great detail.
Education
B.Com - Commerce
Devi Ahilya Vishwa Vidhyalaya (DAVV)
IndoreCommerce And Computer
SHRI RAMA KRISHNA MISSION VIDHYAPEETH
Indore, India10th -
SHRI RAMA KRISHNA MISSION VIDHYAPEETH
INDORESkills
Loan Operations
Document Checking
Disbursement
Document Verification
Credit Operations
KYC
NBFC
Banking Operations
KYC Verification
Hardware Networking
Banking
Finance
Financial Operations
Customer service
Teamwork
Product knowledge
Two times winer of heroes
Certification
Truhome Heros award
Timeline
Truhome Heros award
04-2026
Truhome Heros award
02-2026
Branch Operations Manager
TRUHOME FINANCE LTD
08.2025 - Current
Senior Customer Service Executive
Sewa Grih Rin Finance Limited
01.2024 - 08.2025
Banking Executive
Shriram Finance Limited
03.2021 - 12.2023
Executive- Risk and Fraud Contro
ICICI Bank
08.2018 - 02.2021
10th -
SHRI RAMA KRISHNA MISSION VIDHYAPEETH
Commerce And Computer
SHRI RAMA KRISHNA MISSION VIDHYAPEETH
B.Com - Commerce
Devi Ahilya Vishwa Vidhyalaya (DAVV)