Bhaskar Jyoti Nath
Dhekiajuli
Summary
Customer-focused Front Office Associate with 1.5 years of experience in hospitality. Skilled in guest handling, check-in/check-out, and delivering excellent service. Strong communication and problem-solving abilities with a commitment to creating positive guest experiences and supporting smooth front desk operations.
Overview
2
2
years of professional experience
Work History
F&B Associate
Cygnett imperial inn tezpur
Tezpur
12.2025 - Current
- Delivered exceptional guest service in dining and event settings.
- Assisted with food preparation and ensured hygiene standards were met.
- Collaborated with kitchen staff to maintain smooth service flow.
- Set up and cleared dining areas for efficiency and cleanliness.
- Managed inventory and restocked supplies as needed throughout shifts.
- Responded to guest inquiries promptly and resolved concerns effectively.
- Maintained a positive atmosphere to enhance guest dining experience.
- Greeted customers and provided them with menus.
- Processed orders using a computerized point-of-sale system.
- Conducted regular cleaning tasks such as wiping down surfaces, sweeping floors, emptying trash cans and mopping floors.
- Kept work station organized throughout shift by restocking supplies as needed.
- Ensured that all orders were accurate and served promptly.
- Communicated effectively with kitchen staff regarding order status updates or special requests from customers.
Front Office Associate
Kanoka the village resort
Dhekiajuli
03.2024 - 11.2025
- Greeted guests warmly and ensured a friendly atmosphere.
- Managed reservations and coordinated check-in/check-out processes efficiently.
- Answered phone inquiries and provided information about resort services.
- Assisted with guest requests and resolved issues promptly.
- Maintained cleanliness and organization of the front office area.
- Collaborated with team members to enhance guest experiences.
- Handled cash transactions and processed payments accurately.
- Updated guest records in the reservation system regularly.
- Assisted guests with check-in, check-out, and room reservations.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Answered incoming calls in a friendly and professional manner.
- Provided support to other departments as needed.
- Greeted customers and provided excellent customer service.
- Reviewed and approved vendor invoices.
Education
Narengkati Higher Secondary School
Dhekiajuli , India Shankardev Shishu Niketan,Hugrajuli
Dhekiajuli , India Skills
- Guest service
- Reservation management
- Team work
- Point-of-sale operation
- Good communication skills
- Problem solving
- Marketing
- Planning
- Marketing
- Time management
- Editing
- Email communication
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Accomplishments
- Employee the month (2024 june)
Employee of the month ((2024 August) - Grooming of the month (2025 January)
Affiliations
- Flute playing
Singing
Listening music
Timeline
F&B Associate
Cygnett imperial inn tezpur
12.2025 - Current
Front Office Associate
Kanoka the village resort
03.2024 - 11.2025
Narengkati Higher Secondary School
Shankardev Shishu Niketan,Hugrajuli