Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhaskar Pramod Mula

Bengaluru

Summary

Results-driven Technical Support and Business Analyst professional with over 5 years of experience in CRM, product lifecycle management, troubleshooting, and customer engagement. Proven ability to analyze complex business challenges, develop data-driven insights, and deliver impactful dashboard solutions. Skilled in managing cross-functional teams, influencing stakeholders, and driving customer-first solutions across diverse industries. Demonstrated understanding of digital advertising solutions, including hands-on familiarity with tools like Google Ads and MoEngage. Adept at strategic consulting, client engagement, and enabling business growth through innovative problem-solving and solution ownership.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CRM Analyst

Alamar Foods
05.2024 - Current
  • Acted as a technical liaison between stakeholders and developers, leading cross-functional teams to troubleshoot CRM issues and implement data-driven solutions.
  • Leveraged MoEngage to build personalized marketing campaigns and optimize customer engagement, aligning with media and advertising strategies.
  • Developed dashboards and reports to present insights to leadership, influencing strategic decisions across departments.
  • Demonstrated ownership of CRM-related issues, ensuring swift resolution and communication with internal partners.

Business Analyst

Freelance Consultant
05.2023 - 04.2024
  • Partnered with small businesses to identify growth opportunities through data insights, digital marketing, and business consulting.
  • Advised clients on media strategy, including online/offline channels and performance metrics; supported Google Ads campaign structure and optimizations.
  • Delivered actionable business intelligence dashboards using Excel and SQL to track KPIs and drive decision-making.
  • Managed client relationships and presented findings to senior stakeholders, influencing key marketing and sales initiatives.

Content Moderator

Concentrix
11.2021 - 05.2023
  • Served as a customer support expert for a leading tech platform's payment services, providing technical resolution and documentation.
  • Proposed process improvements and supported cross-regional service operations, enhancing response accuracy and speed.
  • Facilitated internal communications between operations and leadership teams, driving alignment on user experience strategies.

Seller Process Associate

Amazon
01.2021 - 07.2021
  • Resolved complex seller-side compliance issues and maintained high service standards while liaising with fulfillment centers and internal stakeholders.
  • Collaborated cross-regionally to standardize procedures and deliver operational excellence across multiple departments.

Process Associate

Genpact India Pvt Ltd
08.2019 - 12.2020
  • Supported internal compliance processes with high accuracy and efficiency.
  • Contributed to business process improvement initiatives, ensuring adherence to company protocols.

Education

Bachelor's - Computer Science and Engineering

JNTU
Telangana
05.2014

Skills

  • Technical Support & Troubleshooting
  • Google Ads & Campaign Strategy
  • CRM Systems (MoEngage, Salesforce)
  • Business Analysis & Consulting
  • Dashboard Development & Data Visualization
  • Cross-Functional & Cross-Regional Collaboration
  • Customer Success & Solution Ownership
  • Media and advertising landscape awareness
  • Executive Communication & Influence
  • SQL, Excel, Data-Driven Decision Making

Certification

  • Business Analysis Fundamentals - ECBA, CCDA, CBAP
  • MoEngage Analytics Expert
  • MoEngage Campaign Management Expert

Timeline

CRM Analyst

Alamar Foods
05.2024 - Current

Business Analyst

Freelance Consultant
05.2023 - 04.2024

Content Moderator

Concentrix
11.2021 - 05.2023

Seller Process Associate

Amazon
01.2021 - 07.2021

Process Associate

Genpact India Pvt Ltd
08.2019 - 12.2020

Bachelor's - Computer Science and Engineering

JNTU

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