Bhaskar Vasant Kelkar

• Support Eng
• (Desktop Engineer L1)
• Unattended OS and application installation ( Windows 7 and 10)
• Analyzing and troubleshooting various H/W and S/W related problem
• Worked on remote support through VPN connection and Any desk Application
• (during Covid )
• Windows XP and 10, MS office 2010 and 16.
• Identified issues, analyzed information and provided solutions to problems.
• Excellent communication skills, both verbal and written.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked flexible hours across night, weekend and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong communication and organizational skills through working on group projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.

As per references and as helping hand giving support to various home and commercial users

Computer H/W Installation

Software Installation

Troubleshooting H/W and S/W

CCTV installation and maintenance

• Was handling the site as single contact engineer)
• Worked on Windows 8, 7 and XP SP3 OS platform
• Outlook 2010 Installation and troubleshooting
• Ensured network, system and data availability and integrity through preventative maintenance and
• Upgrades
• Installing Desktop PC's and Printers, Scanner and Etc
• Peripherals
• Worked on EMC Backup system.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Walked individuals through basic troubleshooting tasks.
• Documented and updated known fixes in knowledge base for future reference.

• Handled a team of 9 Junior Eng
• Creating setup for the various all India level Exams like CET, IIM etc
• Installing DC, ADC, Proxy and about 400 work stations along with the required software and
• Connectivity
• For remote support using WEBEX facility
• Established compatibility with third party software products by developing program for modification and integration
• Coordinated with systems partners to finalize designs and confirm requirements
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
• Consistently met deadlines and requirements for all production work orders.

• Worked as system Eng
• On the site HOLCIM INDIA P.LTD.)
• Provide support to the users
• L1 and L2 support
• Worked on windows base system like Win-XP and Win7
• Worked on Lotus 8.5.2 mailing system
• Provide hardware and software support
• Also as an additional responsibility taking daily, weekly and monthly backup on LTO tapes of file server and other departments
• Also as per requirement doing restoration
• Adding users to the AD and giving allocated rights
• Giving support to BB USERS.

• Worked on Windows XP SP3 OS platform
• Worked on Lotus Notes mailing system
• (6.5) Installation and troubleshooting
• Support for Blackberry -Configuration and Troubleshooting
• Online Ticketing Platform was used for day-to-day call login process
• LDMS web based application used for remote call solving.

• Worked on Windows XP SP3 OS platform
• Worked on Lotus Notes mailing system
• (6.5) Installation and troubleshooting
• Support for Blackberry -Configuration and Troubleshooting
• Online Ticketing Platform was used for day-to-day call login process
• LDMS web based application used for remote call solving
• Also successfully handled the user migration project of Deutsche Bank and handled a team of 5 engineers.