Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in Agile methodologies, stakeholder and risk management. Highly organized in managing complex projects with multiple deadlines.
Overview
16
16
years of professional experience
Work History
Scrum Master - Verizon
Infinite Computer Solutions
01.2025 - 09.2025
Helping the team during the sprint planning for the upcoming sprint by ensuring that the goals, backlog items, and tasks are clearly defined and achievable.
Responsible for Daily Stand-ups: Facilitate the daily Scrum meetings.
Organize the Sprint Review meeting, where the team demonstrates the work completed during the sprint.
Facilitate the Sprint Retrospective meeting, where the team discusses what went well, what could be improved, and how to make adjustments for future sprints.
Assist the Product Owner in maintaining a clear, prioritized product backlog.
Collaborating with RTM, technical architects, development/testing leads, and multiple component owners.
Identify and remove obstacles or blockers that are impacting the team's progress.
Ensures that Scrum is being followed, and the team is adhering to the process.
Keep track of the team's progress and report progress, risks, and dependencies to the project manager.
Ensure the team updates the progress every day in JIRA, and communicates with the team via tools like Slack, Webex, MS Teams, and emails.
Ensure all the completed user stories are moved to the closed state by the Product Owner on or before the release of the sprint.
Keep the metrics updated every sprint: Say-Do Ratio, Defect Data, Committed vs. Actual team velocity, etc.
Scrum Master - British Telecom
ACCENTURE
07.2018 - 09.2024
Led sprint reviews and planning meetings to promote full team engagement.
Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects.
Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
Streamlined communication between developers and QA teams, maintaining an open-door policy, ensuring a smoother workflow and higher quality outputs.
Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
Reduced bottlenecks and resolved conflicts in the development process by actively removing impediments and facilitating solutions; facilitated open communication among team members, and promoted a healthy environment.
Project Coordinator - KMART
ACCENTURE
10.2016 - 06.2018
Define Project Scope, objective, and deliverables and develop a detailed project plan, including timelines, releases, tasks, and resource allocation and create and maintain project documentation. Identify and engage project stakeholders, including clients, team members, and sponsors.
Create and manage project budgets & Monitor project expenditures and control costs.
Collaborated with PMO, product owners, team members, technologists, and other teams to define solutions and drive progress.
Working with the PMO to utilize Concur standard project management and agile methodologies.
Provides day-to-day guidance and oversight of team activities; actively works to recognize performance.
Gathered data on integration issue and vulnerabilities and reported all findings, including improvement recommendations.
Software Engineer - Germany Healthcare
ACCENTURE
08.2014 - 09.2016
Preparing test plan, test cases and testing scenarios; Install and configure the application.
Monitoring errors in the system and discussing the same with the team.
Executing test cases and preparing daily execution report. Helping with bug detection and fixing.
Testing and analyzing the results, Collaborating on quality assurance within a team.
QC /Safety Scientist - Bristol Myer's Squibb
ACCENTURE
10.2009 - 07.2014
Assess adverse event reports for seriousness, causality, and expectedness as per the Investigator Brochure (IB)/SMPC, USPI (labels), consulting the Medical Safety Expert whenever needed.
Training coordinator for the new colleagues. Evaluation and quality control of serious adverse events to ensure accurate and consistent data entry and processing from source documents, with emphasis on timelines and quality.
Responsible for summarizing the narrative of the patient case history, and assessing the labels with the use of the investigator brochure.
Sending a notification regarding the cases to the site, getting the required information, and applying the medical judgment.
Setting up a meeting for high-profile cases with the medical review physician, medical safety assessment team, and clinical team.
Documented and analyzed the trends in errors, and provided CAPA (Corrective and Preventive Action) and RCA (Root Cause Analysis) of the individual and process findings.
Responsible for the processing of SUSAR cases, which includes high-profile cases and all early development products in the safety database.
Perform data entry in the database, coding relevant medical terminology using MedDRA, and populating labeling information for all client suspect products.
Collaborating with the client, attending regular client meetings, and updating the team.
As a subject matter expert (SME), I perform quality analysis for the new joiner cases, provide weekly updates, and attend meetings. Assigning work to the team on a daily basis.
In the absence of a supervisor, I am responsible for additional work, handling team members, cross-tower queries, sending emails, and interacting with clients.
Education
Bachelor of Science - Advanced zoology and biotechnology
Women’s Christian College
Chennai, India
04.2001 -
Skills
Agile
Timeline
Scrum Master - Verizon
Infinite Computer Solutions
01.2025 - 09.2025
Scrum Master - British Telecom
ACCENTURE
07.2018 - 09.2024
Project Coordinator - KMART
ACCENTURE
10.2016 - 06.2018
Software Engineer - Germany Healthcare
ACCENTURE
08.2014 - 09.2016
QC /Safety Scientist - Bristol Myer's Squibb
ACCENTURE
10.2009 - 07.2014
Bachelor of Science - Advanced zoology and biotechnology