BHAVANA
Hyderabad
Summary
Extensive experience in human resources, retail, and operational management with a focus on driving organizational success. Proven ability to implement strategic initiatives that enhance employee engagement and promote sustainable growth. Strong expertise in customer service, business management, and project coordination, recognized for innovative problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Manager
Flavours
Hyderabad
05.2016 - Current
- Directed daily operations of premium confectionery franchise, ensuring consistent profitability and operational excellence.
- Recruited and trained over 50 employees, fostering high performance and accountability culture.
- Developed targeted marketing and social media campaigns, boosting customer engagement and brand visibility.
- Streamlined financial processes, achieving 15% reduction in overhead costs.
- Cultivated strong customer relationships through exceptional service and quality management.
- Managed daily operations across diverse departments, including sales, marketing, and HR.
Independent Retail / Design Consultant
Posh Affair by Bhavana
12.2012 - 04.2016
- Managed retail operations, contributing to staffing, sales growth, and inventory control
- Designed and implemented efficient workflows, boosting operational efficiency
- Provided strategic insights for product diversification and market positioning
- Maintained supplier relationships, ensuring cost-effective procurement
HR Coordinator
W Doha Hotel and Residences
05.2011 - 10.2012
- Directed employee relations programs, ensuring compliance with company policies and local regulations
- Streamlined onboarding processes for new hires, improving time-to-productivity by 20%
- Provided comprehensive administrative support to HR leadership, ensuring efficient operation of the HR department
- Organized and maintained personnel files, ensuring confidentiality and accuracy
- Facilitated employee engagement initiatives, enhancing team cohesion and workplace satisfaction
- Successfully coordinated employee welfare programs and team-building events that improved staff morale
- Contributed to the design of training materials, enhancing the effectiveness of onboarding sessions
Human Resources Practical Trainee
W Doha Hotel and Residences
12.2010 - 05.2011
- Assisted in HR operations, including contract management and personnel record maintenance
- Compiled and analysed monthly HR performance reports, aiding data-driven decision-making
- Supported employee onboarding and exit formalities, ensuring seamless transitions
- Played a key role in organizing social events to foster employee engagement
- Gained hands-on experience in managing complex HR workflows and executing employee lifecycle processes
Education
M.A. - Human Resource Management
University of Leeds
UK01.2010
Bachelor of Business Administration - HR Management
Punjab Technical University
India01.2008
Intermediate -
Board of Intermediate Education
Hyderabad, India01.2005
Class X -
ICSE
New Delhi, India01.2003
Skills
- Microsoft Office Suite
- Data analysis and reporting
- Supplier management
- Conflict resolution
- Problem solving
- Multitasking
- Sales strategies
- Administrative management
- Google Docs
Certification
- Graduate Member of the Chartered Institute of Personnel and Development (CIPD)
- Certificate in Computer Applications (MS Office), NIIT, India
Personal Information
Date of Birth: 05/06
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Beginner
A1
References
References available upon request.
Timeline
Business Manager
Flavours
05.2016 - Current
Independent Retail / Design Consultant
Posh Affair by Bhavana
12.2012 - 04.2016
HR Coordinator
W Doha Hotel and Residences
05.2011 - 10.2012
Human Resources Practical Trainee
W Doha Hotel and Residences
12.2010 - 05.2011
M.A. - Human Resource Management
University of Leeds
Bachelor of Business Administration - HR Management
Punjab Technical University
Intermediate -
Board of Intermediate Education
Class X -
ICSE
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