Summary
Overview
Work History
Education
Skills
Core competencies
Timeline
Hi, I’m

Bhavana Gaikwad

Team Leader
Mumbai
Bhavana Gaikwad

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

4
years of professional experience
3
Languages

Work History

Ican Bpo

Team Leader
03.2025 - Current

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Streamlined team processes for increased efficiency and productivity.

Starconnect pvt. Ltd

Team leader
03.2024 - 02.2025

Job overview

  • Lead a team of sales professionals, achieving [increase in sales revenue month-over-month].
  • Developed and optimized sales scripts, customer outreach strategies, and sales tracking processes, contributing to improved sales efficiency and customer satisfaction.

Altruist pvt ltd

Team Lead
09.2021 - 12.2023

Job overview

  • Led daily customer service operations and supervised team performance to meet KPIs and service targets.
  • Supported training, scheduling, and team coordination activities.

Education

KALINGA UNIVERSITY

Bachelors of commerce
01-2023

University Overview

MUMBAI UNIVERSITY

10th & 12th
01-2014

University Overview

GPA: A+ grade

Skills

Team supervision

Employee evaluation

Performance improvement

Work Planning and Prioritization

Work planning

Core competencies

Core competencies
  • Sales Strategy Development
  • Process Optimization & Efficiency
  • Cross-functional Collaboration CRM
  • & Sales Tools Expertise Team
  • Leadership & Training

Timeline

Team Leader
Ican Bpo
03.2025 - Current
Team leader
Starconnect pvt. Ltd
03.2024 - 02.2025
Team Lead
Altruist pvt ltd
09.2021 - 12.2023
MUMBAI UNIVERSITY
10th & 12th
KALINGA UNIVERSITY
Bachelors of commerce
Bhavana GaikwadTeam Leader