BHAVANA GUDLA
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Accenture
11.2021 - Current
- Provided real-time technical support to customers via chat, ensuring prompt resolution of issues and inquiries
- Diagnose and troubleshoot hardware and software problems for a wide range of products and services
- Maintained high customer satisfaction through clear and concise communication, patience, and active interaction
- Collaborated with cross-functional teams to resolve complex technical issues, escalating to higher tiers when necessary
- Participated in regular training sessions to stay updated on the latest product features and troubleshooting techniques
- Recognized for consistently receiving positive feedback from customers for exceptional chat support
- Assisted in the training and mentoring of new technical support team members
- Developed and updated knowledge base articles and chat scripts to assist customers and improve support efficiency.
Associate
Hinduja Global Services, HGS
03.2021 - 10.2021
- Initiated outbound calls to prospective clients or customers with the goal
- Contributed to lead generation efforts by identifying potential clients or customers and gathering relevant information for further follow-up
- Sometimes have to query via chat
- Call the insurance company regarding the claims and note the tracking report, document the report, and submit it
- Met or exceeded monthly/quarterly sales targets through effective communication and persuasion skills.
Education
Bachelor of Science - Computer Science
Sathavahana University
Skills
Windows Familyundefined
Timeline
Customer Service Associate
Accenture
11.2021 - Current
Associate
Hinduja Global Services, HGS
03.2021 - 10.2021
Bachelor of Science - Computer Science
Sathavahana University
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