Summary
Overview
Work History
Education
Skills
Timeline
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BHAVANA GUSAIN

BHAVANA GUSAIN

Sr. Reporting Analyst
Ghaziabad

Summary

Dedicated and responsible professional with 5 years of experience in customer service, healthcare process management, and travel support. Passionate about delivering outstanding quality and service while ensuring customer satisfaction. Recognized for performance excellence, problem-solving, and leadership. Proficient in handling customer inquiries, claim processing, report generation, and issue resolution. Skilled in working under high workloads and pressure, ensuring efficient workflow management. Experienced in Amadeus & Galileo for travel bookings.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Sr. Reporting Analyst at Band A2

EXL SERVICE.COM (INDIA) PRIVATE LIMITED
09.2023 - Current
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate the quality of care.
  • Work on medical, dental and vision claims.
  • Share claim status, coverage, authorization requirement and benefits details.
  • Share claims denied reason, payment details and also work on jira.

Sr. Process Associate

lenergizer, Process( One Call)
02.2021 - 09.2023
  • Maintain and update digital patient records and medical information.
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate the quality of care.
  • Share prescriptions, authorizations and medical reports with doctors.
  • Share appointment details with patients, doctors and insurance companies.
  • Create new orders for patients' appointments.

Sr. executive & Executive

lenergizer, Process (travel Club)
08.2018 - 04.2020
  • Supports customers by providing helpful information, helping customers with complaints and questions, and giving customers information about products and services.
  • Addressed customer service enquires quickly and accurately.
  • Maximized customer satisfaction by resolving service issues promptly.
  • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
  • Work on airline software to make date change, cancellation and add seat and food.
  • Also got promoted for next level, where i handle supervisor calls.

Education

Bachelor of Art -

01.2013 - 01.2016

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Amadeus and Galileo
  • Resolve Customer Complaints via call or email

Timeline

Sr. Reporting Analyst at Band A2

EXL SERVICE.COM (INDIA) PRIVATE LIMITED
09.2023 - Current

Sr. Process Associate

lenergizer, Process( One Call)
02.2021 - 09.2023

Sr. executive & Executive

lenergizer, Process (travel Club)
08.2018 - 04.2020

Bachelor of Art -

01.2013 - 01.2016

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BHAVANA GUSAINSr. Reporting Analyst