Hi, I’m
Bhavana
Noida,UP
Summary
Responsible worker, passionate about delivering outstanding quality and service. Offering 7 years of experience in the industry with history of recognition for performance.
Overview
9
years of professional experience
Work History
EXL Service.com(india) Private Limited, Process( Marpai Health)Noida
Sr. Reporting Analyst at Band A2
09.2023 - Current
Job overview
- Actively listened to patients' complaints and feedback, and took action to improve the quality of care continuously.
- Share claim status, coverage, authorization requirements, and benefits with Provider.
- Share the denial reason and document requirements.
- Knowledge of JIRA.
- Evaluated documentation to determine benefits eligibility and coverage levels.
- Communicated with healthcare providers regarding claims inquiries and discrepancies.
- Verified accuracy of provider data entered into the system including tax ID numbers, NPI numbers, address changes .
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
Ienergizer, Process( One Call)Noida
Sr. Process Associate
02.2021 - 09.2023
Job overview
- Maintain and update digital patient records and medical information.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate the quality of care.
- Share prescriptions, authorizations and medical reports with doctors.
- Share appointment details with patients, doctors and insurance companies.
- Create new orders for patients' appointments.
Ienergizer, Process(travel Club)Noida
Sr. executive
08.2018 - 04.2020
Job overview
- Supports customers by providing helpful information, helping customers with complaints and questions, and giving customers information about products and services.
- Addressed customer service enquires quickly and accurately.
- Maximized customer satisfaction by resolving service issues promptly.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Ienergizer, Process(travel Club)Noida
Executive
03.2016 - 06.2018
Job overview
- Supports customers by providing helpful information, helping customers with complaints and questions, and giving customers information about products and services.
- Resolved customer queries over the phone.
Education
Delhi University(SOL)Delhi
Bachelor of Arts
01.2016
CBSEDelhi
12th from Arts
01.2012
CBSEDelhi
10th
01.2010
Skills
- Active listening
- Effective communication
- Customer service and support
- Leadership and management
- Problem solving
- Time management
- Computer proficiency
- Call center experience
- Customer relationship management
- Order and claim processing
- Report generation and quality assurance
Languages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Interests
Travel
Music
Timeline
Sr. Reporting Analyst at Band A2
EXL Service.com(india) Private Limited, Process( Marpai Health)
09.2023 - Current
Sr. Process Associate
Ienergizer, Process( One Call)
02.2021 - 09.2023
Sr. executive
Ienergizer, Process(travel Club)
08.2018 - 04.2020
Executive
Ienergizer, Process(travel Club)
03.2016 - 06.2018
Delhi University(SOL)
Bachelor of Arts
CBSE
12th from Arts
CBSE
10th
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