BHAVANA K R
Program manager – Derisking
Hyderabad
Summary
Dynamic Operations Manager with nearly a decade of experience in quality control, project management, team leadership, secondary market research, and process improvement. Proven expertise in process optimization and data analysis, complemented by a strong foundation in customer service, stakeholder management, and competitive intelligence. Skilled in fostering collaboration within cross-functional teams in fast-paced environments to drive growth, enhance operational performance, and boost profitability. Committed to delivering exceptional results while building lasting relationships through a customer-centric approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program manager
Amazon Development Center India Pvt. Ltd
04.2025 - Current
- Instrumental in creating a framework in derisking products by adhering to the safety regulations in EU and making them compliant in selling in EU platform.
- Optimizing the current processes in getting the product images from 3P networks and ensured that the quality issues of the less than 2%
- Creating strategic deliverables that will encompass developing SOPs, implementing automated tracking systems, and creating scalable frameworks for regional expansion.
- Expanding the current usecase to multiple programs and regions by collaboration of cross-regional teams, ability to drive process innovations, and demonstrated impact through measurable improvements in operational efficiency and cost reduction.
- Facilitating stakeholder collaboration to formulate business requirements and articulate into clear vision for the team
- 10.5 years of experience in Amazon Development Center India Pvt. Ltd
Operations Manager
Amazon Development Center India Pvt. Ltd
01.2024 - 03.2025
- Leading a team of 6-10 specialists responsible for offline filing of seller queries, managing the Operational activities of the filing cycle, and issuing Amazon certificates to support seller VAT registration.
- Served as the primary point of contact between the VAT International Services on Amazon team and cross-functional stakeholders such as Program team, Tech teams, Partner teams and other internal Seller support teams
- Driving a leadership to formulate operational objectives aligned with organization’s overall strategy by forecasting resource allocation.
- Tracking of team’s and individual key performance indicators (KPIs) to measure efficiency, quality and areas of improvement. Formulating detailed coaching plans to individuals to improve their performance metrics.
- Analyzed team performance data to identify bottlenecks and opportunities for optimization, implementing changes that helped the team to achieve the goal of 90.6% (from 85.2% in Q3 2023)
- Adept at all aspects of the hiring process, from defining role requirements and sourcing diverse talent pools to conducting structured interviews of about ~150 candidates (Both experienced and new Operation rounds) and making competitive offers.
- Developed and implemented training programs to upskill team members on evolving VAT regulations, filing requirements, and Amazon seller tools
- Received “ACE Award” as an appreciation from leadership for exceptional performance in Q4’23
- EXPERIENCE SUMMARY
Project Lead/Quality lead
Amazon Development Center India Pvt. Ltd
12.2020 - 12.2023
- Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Mentoring 6 to 10 Quality Analysts and Operations associates to improve their respective performances at work and help them ensure better work life balance
- Analyzing client’s feedback and implementing necessary changes to improvise the process for sustainability
- Interacting and exchanging knowledge within stakeholders through well-documented findings thereby supporting in identifying bottleneck areas and optimize process using statistical approach for continuous improvement and quality control
- Process owner for B2B specific competitive pricing processes
Quality Specialist
Amazon Development Center India Pvt. Ltd
04.2018 - 11.2020
- Performing periodic review of the customer feedback, and product returns along with pricing information and analyzing trends to streamline quality efforts, with respect to company objectives & changing customer needs
- Interacting and exchanging knowledge within the Operations Team and with members across the organization to perform external audits to identify bottleneck areas and optimize process using statistical approach for continuous improvement and quality control
- Trained the new Quality Analysts on BAUs & B2B specific processes and developed SOPs pertaining to processes as part of standardization
Quality Analyst
Amazon Development Center India Pvt. Ltd
04.2017 - 03.2018
- Monitoring product performance and acquiring customers’ feedback in order to ensure the accuracy of the Pricing Analytics Team
- Prioritizing business requests based on system impact driven by SLAs and handle tasks including data collection, preparation of reports and coordinating with multiple stakeholders
- Analyzing competitors to help business make decisions through methods of secondary market research
Retail Associate
Amazon Development Center India Pvt. Ltd
11.2014 - 03.2017
- Supported price competitiveness of products by suggesting various process improvement solutions
- Played a key role in minimizing errors which resulted in improving process accuracy of the team through Internal Audits and CAPA
- Key Result Areas
Education
MBA - Operations Management
Anna University
Chennai, Tamil Nadu01.2018
B.E. - Biomedical
Jerusalem College of Engineering
Chennai, Tamil Nadu01.2014
Skills
Program management
Certification
Certified scrum master
Timeline
Program manager
Amazon Development Center India Pvt. Ltd
04.2025 - Current
Certified scrum master
10-2024
Operations Manager
Amazon Development Center India Pvt. Ltd
01.2024 - 03.2025
Project Lead/Quality lead
Amazon Development Center India Pvt. Ltd
12.2020 - 12.2023
Quality Specialist
Amazon Development Center India Pvt. Ltd
04.2018 - 11.2020
Quality Analyst
Amazon Development Center India Pvt. Ltd
04.2017 - 03.2018
Retail Associate
Amazon Development Center India Pvt. Ltd
11.2014 - 03.2017
MBA - Operations Management
Anna University
B.E. - Biomedical
Jerusalem College of Engineering
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