Pummy Chatterjee
Bengaluru
Summary
Program manager with 15+ years of experience in business writing, editing and researching broad range of content. Knowledgeable in online content design, project coordination and configuration management. Recognized for webinars and facebook sessions. Proficient in MS Office, Wordpress, Content Management System like JIRA, Workfront. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating education related projects, programs and improvements. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Program Manager
Amazon Seller Services
02.2013 - Current
- Over 15 years in e-commerce n program and content initiatives, with complex problem-solving abilities
- Expert in e-commerce, listing, marketing, onboarding, cross-functional communication, training and process improvements
- Experience in catalogue management tools and listing troubleshooting
- Enhanced seller experience, impacting about 345k selling partners
- Created and implemented comprehensive project plans, resulting in delivery of 20 plus video content, 3 modules, 30 plus help pages and several SOPs.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Deeply involved in video content creation, from ideation to storyboarding, working with editors and vendors on creatives to aligning to legal on compliance, publishing content, tracking metrics and marketing the same.
- Conducted trainings to various stakeholders
- Driven tool adoptions, conducted deep dives to understand seller problems and supported product management teams with critical inputs
- Streamlined and optimized program processes and workflows, reducing project timelines and improving efficiency.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Strong relationships with stakeholders, senior executives, legal, marketing, vendors, to effectively communicate project status, manage expectations, and ensure alignment with business objectives
- Experience on working with business analysts to build queries and using common Data Science toolkits Tableau, Dashboards
- Worked on Project Management tools like JIRA, Workfront.
Content Manager
Planetwildlife.com
Hyderabad, Telangana
05.2010 - 06.2011
- Creating content on national parks and species
- Write itineraries for fixed and tailored trips to various wildlife destinations, and update the same
- Developing creative content for advertising and marketing
- Publishing the company's newsletter every month
- Delegating tasks to team and freelance writers, tracking team's progress through weekly reports.
Catalogue Manager
Zing E-Commerce Pvt Ltd VioletBag.com
09.2011 - 11.2012
- Managed Content creation for detail page and updates
- Collaborated with vendors, sourcing team for product information
- Handling customer care queries related to products
- Delegated tasks to the catalogue team and supervising
- Kept track of consignment goods, checking their quality
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Research Associate
ICFAI Business School (IBS)
05.2008 - 04.2009
- Research and write business case studies on popular business events with secondary research from reliable websites, company publications, business journals, magazines etc
- Wrote about 34 cases spread across topics like Business Strategy, Finance (Mergers and Acquisitions), Marketing, Corporate Social Responsibility, Business Ethics and Operation Management
- They are sold through the Case Centre website.
Education
MBA/PGDM - Retail Management
Birla Institute of Management Technology
Greater Noida, India07.2007
Bachelor of Science - Zoology
University of Delhi
New Delhi, India07.2005
ISC (Indian School Certificate) -
Sacred Heart Convent School
Jamshedpur, India05.2002
High School Diploma -
Sacred Heart Content School
Jamshedpur, India05.2000
Skills
- Business
- Development
- Resource Allocation
- Campaign Management
- Operations Management
- Program Manager
- Business Strategy
- Program Management
- Seller Onboarding
- Social Media Optimization
- Stakeholder Management
- Email Campaign Dashboards
- Business Writing
- E-commerce management
- Blogging
- Content Development
- Webinar creation
- Marketing Communications
- Video publishing
- Business Analysis and Reporting
- Program Leadership
- Business Acumen
- Critical Thinking
- Cultural Sensitivity
- Recruitment and Hiring
- Interpersonal Skills
- Process Improvement
- Attention to Detail
- Work Delegation
- Requirements Writing and Documentation
- Team Training
- Training and Development
- Program Development and Management
- Collaborate Cross-Functionally
Other Interests
Writing, making creatives like posters, banners, etc; video editing; creating handicrafts, listening to music.
Personal Information
- Date of Birth: 12/27/1983
- Gender: Female
- Marital Status: Married
Hobbies
-Connoisseur of art. Love to create waste to useful craft items like bottle crafts, handmade cards, frames etc.
- Love to visit exhibitions and art fairs to explore and get inspired.
- I collect old traditional recipes from mother. Try out new recipes from cook books every week.
- I also have green fingers, and especially love to take care of succulents and propagate them.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Program Manager
Amazon Seller Services
02.2013 - Current
Catalogue Manager
Zing E-Commerce Pvt Ltd VioletBag.com
09.2011 - 11.2012
Content Manager
Planetwildlife.com
05.2010 - 06.2011
Research Associate
ICFAI Business School (IBS)
05.2008 - 04.2009
MBA/PGDM - Retail Management
Birla Institute of Management Technology
Bachelor of Science - Zoology
University of Delhi
ISC (Indian School Certificate) -
Sacred Heart Convent School
High School Diploma -
Sacred Heart Content School