Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Bhavana Valigonda

Bhavana Valigonda

Software Engineer Trainee

Summary

Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over a year in software support in global environment.

Overview

1
1
year of professional experience
2
2
Certificates

Work History

Technical Support Engineer

Sykes
Hyderabad
08.2022 - 09.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Maintained response times to support business continuity.
  • Updated and maintained current customer support database.
  • Delivered Tier-3 support and SME input to internal and external customers.

Education

High School -

Anna Memorial High School, Chotuppal
06.2014 - 2015.06

Intermediate -

Sri Chaitanya Jr College, Hyderabad
06.2015 - 2017.06

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Bhoj Reddy Engineering College For Women, Hyderabad
06.2017 - 2021.06

Skills

    Application installations

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Accomplishments

  • Collaborated with team of 3 in the development of Smart Automation of Grain Protection System.
  • Collaborated with team of 3 in the development of Design of an Arithmetic and Logic Unit in Quantum-Dot Cellular Automata.
  • I have worked as an intern in Nayvri Technologies, Hyderabad. I worked on development
    of application of our client-LANAR Technovations.

Certification

Certified Website designing, AUG2022- AUG2023

Timeline

Certified Website designing, AUG2022- AUG2023

08-2023
Technical Support Engineer - Sykes
08.2022 - 09.2023

[Python], 20-10-2021 - 10-01-2022

10-2021
Bhoj Reddy Engineering College For Women - Bachelor of Technology, Electrical, Electronics And Communications Engineering
06.2017 - 2021.06
Sri Chaitanya Jr College - Intermediate,
06.2015 - 2017.06
Anna Memorial High School - High School,
06.2014 - 2015.06

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Bhavana ValigondaSoftware Engineer Trainee