Bhavana V

Senior Process Specialist

Empower

Bengaluru

09.2021 - Current

Interpreted loan documents and servicing agreements daily to ensure compliance with all regulatory standards.
Audited multiple sub-processes to uphold quality control and accuracy within loan documentation.
Updated and analyzed the company's mortgage loan system of record to ensure data integrity and accuracy.
Generated systems queries of loan information to provide timely responses to internal and external requests.
Reviewed reports, system data, and loan documentation to assess risk, and ensure appropriate processing.
Provided constructive feedback to team members regarding process opportunities for improvement.
Troubleshot issues and escalations, offering guidance to resolve complex loan processing challenges.
Implemented best practices within the team to enhance the efficiency and effectiveness of loan operations.
Managed complex data sets to support final reconciliation processes, and ensure accuracy.
Communicated effectively with the U.S. Counterparts to foster strong relationships with business partners.
Conducted training sessions and coaching for new team members to enhance their processing skills.
Identified risks and control gaps within processes, proposing actionable improvements to mitigate issues.
Achieved consistent results in a fast-paced, high-volume environment by leveraging strong organizational skills.
Handled sensitive information with discretion while maintaining privacy and confidentiality protocols.
Demonstrated flexibility by embracing diverse roles and responsibilities to support team objectives.