Bhavani Dodda
Hyderabad
Summary
Dynamic Team Lead with a proven track record at Wipro Private Limited, excelling in process compliance and quality assurance. Recognized for enhancing team productivity and operational excellence, I leverage strong analytical skills and effective communication to drive improvements. Awarded multiple accolades for outstanding performance and leadership in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Team Lead
Wipro Private Limited
03.2021 - 01.2026
- Managed operational processes while ensuring adherence to quality and compliance guidelines.
- Reviewed reports, documentation, and process records to maintain accuracy and efficiency.
- Coordinated with internal stakeholders to resolve operational issues and improve process performance.
- Trained and mentored team of 30 members on process compliance, quality standards and documentation requirements and maximized team productivity.
- Handled escalations, root cause analysis, and corrective actions to ensure service excellence.
- Generated and analyzed operational reports to support business decision-making (on-floor reports, Quality reports, Productive reports, RCAs, MTD client reports, YTD client reports)
- Demonstrated ability to effectively plan, coordinate, and deliver to meet SLA's - ETA handling
- Ability to oversee the client escalations, mitigate the impact, and implement necessary measures
- Awarded as a Star performer and extra Maler award for 4 consecutive years.
Acting Team Lead (SME)
Wipro Private Limited
09.2020 - 03.2021
- Documented client progress through case notes and documentation
- Understand and communicate the changes in process guidelines to the team
- Handled a Team of 20 members and made sure their daily metrics are met
- Reported RCA on the errors committed and provided constructive feedback
- Performed root cause analysis and implemented corrective actions
- Learned to manage shrinkage and attrition
Associate
Wipro Private Limited
09.2017 - 09.2020
- Worked as Associate at WAYMO operations labeling for 6 months
- Worked as Quality verifier for 2 year and selected as Meta verifier and evaluation (testing new tool) for 1year
- Awarded as the best team member in RnR for 2 consecutive years
Education
Bachelor of Science - Electronics
Osmania University Sarojini Naidu Vanitha Maha Vidyalaya
Hyderabad, Telangana06.2017
Skills
- Documentation Review & Verification
- Process Compliance & Quality Assurance
- Attention to Detail
- Time Management
- Multitasking
- Team Leadership
- Coordination
- Customer Relationship Management
- Data Analysis
- Reporting
- Problem solving
- Critical Thinking
- Microsoft Excel
- MS Office
- Communication
- Interpersonal Skills
- Quick learning
- Adaptability
- Process Improvement
- Operational Excellence
- Professionalism
- Strong work ethics
Personal Information
- Nationality: Indian
- Marital Status: UnMarried
Timeline
Team Lead
Wipro Private Limited
03.2021 - 01.2026
Acting Team Lead (SME)
Wipro Private Limited
09.2020 - 03.2021
Associate
Wipro Private Limited
09.2017 - 09.2020
Bachelor of Science - Electronics
Osmania University Sarojini Naidu Vanitha Maha Vidyalaya