Bhavesh Daki
Navi Mumbai
Summary
A results-driven General Manager with extensive expertise in leading resort operations, skilled in enhancing guest experiences, optimizing room rate strategies, and driving revenue growth through innovative management techniques. Committed to fostering a productive work environment and delivering exceptional service standards aligned with both customer satisfaction and business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
MAP RESORT
Alibaug
01.2021 - 07.2025
- Assisted in managing daily operations of resort.
- Supported setting of room rates through revenue budgeting and forecasting.
Night Manager
NOVOTEL CHRISTCHURCH AIRPORT
Christchurch
08.2019 - 03.2020
- To verify that all transactions performed at the front desk are supported by documentary evidence & signature as necessary and have been correctly posted & allocated into the PMS system.
Duty Manager
NOVOTEL LAKESIDE
Queenstown
06.2018 - 07.2019
- Coordinate with various departments to optimize guest services and operational efficiency.
- Supervise daily Hotel operations ensuring compliance with company standards and guest satisfaction.
GSA / NIGHT AUDITOR / NIGHT MANAGER
NOVOTEL LAKESIDE
Queenstown
07.2017 - 05.2018
- Managed night audit processes, ensuring accuracy and reconciliation of daily accounts and financial transactions.
- Supervised front desk operations during night shifts, maintaining high standards of guest service and resolving issues promptly.
F&B Attendant
NOVOTEL LAKESIDE
Queenstown
07.2016 - 06.2017
- Provided exceptional customer service to guests, ensuring a pleasant dining experience and promptly addressing any inquiries or complaints.
- Took and processed customer orders accurately and efficiently using the Point of Sale (POS) system.
- Assisted in setting up dining areas, including arranging tables and replenishing supplies to maintain cleanliness and efficiency.
F&B Supervisor
SHANTASHIL HOTEL
Mumbai
04.2015 - 02.2016
- Supervised daily operations of food and beverage outlets ensuring high quality service and customer satisfaction.
- Managed staff scheduling, training, and performance evaluations to maintain optimal team efficiency.
Food & Beverage Supervisor
Holiday Inn
Farnborough
09.2014 - 03.2015
- Supervised daily food and beverage operations ensuring high standards of service and quality.
- Monitored inventory levels and controlled costs to maximize profitability.
- Collaborated with kitchen and bar staff to develop exclusive menu offerings and seasonal promotions.
Management Trainee
MFM RESTAURANT
Singapore
09.2013 - 12.2013
- Supported senior management in revenue budgeting and forecasting for optimal room rate setting.
- Led cross-functional teams to optimize operational workflows and improve overall efficiency.
Food & Beverage Trainee
HOTEL SEEZEICHEN
Ahrenshoop
09.2012 - 01.2013
- Managed guest orders and delivered food and beverages promptly, ensuring a positive dining experience.
- Maintained cleanliness and organization of dining and service areas in compliance with health and safety standards.
F&B Attendant
PALM HOTEL & CONVENTION CENTER
Mumbai
06.2010 - 05.2011
- Maintained cleanliness and organization of the dining and service areas according to health and safety standards.
- Assisted in setting up and clearing tables efficiently during peak hours to maximize seating capacity.
Education
Diploma of Higher Education - Hotel Management
Diploma in Hotel Management
Navi Mumbai (IN)01-2010
A-Levels - Secondary High School
Rotary English School
Navi Mumbai (IN)01-2008
Bsc - Hotel & Tourism Management
S P More College
Navi Mumbai, IN05.2014
Graduate Diploma - Hotel Management
Southern Institute of Technology
Queenstown, NZ01.2017
Skills
- Knowledge of PMS and POS software
- Business Management
- Influencing skills
- Budget management
- Guest relations
Certification
- LICENCE CONTROLLER QUALIFICATION, New Zealand
- HEALTH & SAFETY REPRESENTATIVE, Novotel (New Zealand)
- FOOD & BEVERAGE SPECIALIZATION COURSE, Mumbai Board
Languages
English
Hindi
Marathi
German
French
References
References available upon request.
Websites, Portfolios and Profiles
linkedin.com/in/bhavesh-daki
Interests
Outdoor Games, Listening Music, Voluntary social work
Timeline
General Manager
MAP RESORT
01.2021 - 07.2025
Night Manager
NOVOTEL CHRISTCHURCH AIRPORT
08.2019 - 03.2020
Duty Manager
NOVOTEL LAKESIDE
06.2018 - 07.2019
GSA / NIGHT AUDITOR / NIGHT MANAGER
NOVOTEL LAKESIDE
07.2017 - 05.2018
F&B Attendant
NOVOTEL LAKESIDE
07.2016 - 06.2017
F&B Supervisor
SHANTASHIL HOTEL
04.2015 - 02.2016
Food & Beverage Supervisor
Holiday Inn
09.2014 - 03.2015
Management Trainee
MFM RESTAURANT
09.2013 - 12.2013
Food & Beverage Trainee
HOTEL SEEZEICHEN
09.2012 - 01.2013
F&B Attendant
PALM HOTEL & CONVENTION CENTER
06.2010 - 05.2011
Diploma of Higher Education - Hotel Management
Diploma in Hotel Management
A-Levels - Secondary High School
Rotary English School
Bsc - Hotel & Tourism Management
S P More College
Graduate Diploma - Hotel Management
Southern Institute of Technology