BHAVESH KESNANI
Lead-Customer Success Manager
Bengaluru
Summary
Experienced Customer Success and Business Development professional along with managerial and analytical problem-solver skills for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to streamlining operations to decrease costs and promote organizational efficiency by applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Lead-Customer Success Manager
HireSure.ai
Bengaluru
05.2022 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Bringing in new initiatives for all to improve client adaptability & promote retention.
- Managing the OKRs for the team.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer success team.
CONSULTANT
Compunnel
Jaipur
09.2021 - 04.2022
- Introducing clients in the Canada and US region with company services and offerings
- Acquiring new clients by lead generation.
- Repo building through online meetings - Onboarding clients and generating business
- Second stage discussions to understand needs and provide solutions.
- End to end sales.
Stellarix
09.2020 - 08.2021
- Responsible for managing client’s portfolio for US and Canada region in addition to interacting and introducing then about company offerings with the help of support function (Research Teams, IP Expert) - Lead generation and accurate data mining for acquisition of new clients
- Last stage involvement in project discussions to understand the work & learn the scope of project.
BUSINESS DEVELOPMENT MANAGER (TEAM LEAD)
Thrillophilia.com
06.2018 - 05.2020
- Driven an entire category's B2C Sales, Operations and Profits
- Taking ownership of Allotment, Post Sales, Vendor Selection & Vendor On
- Boarding process while working with different stakeholders
- Enhancing Customer Travel Experiences as well as booking process - Digitalising, Sorting and Smoothening the communication between vendors and customers.
BUSINESS DEVELOPMENT LEAD
Tapp Me
01.2017 - 06.2018
- Acquiring new clients for B2B projects
- Absorbed the structure of B2B Sales and Marketing
- Ensuring smooth Delivery and Operations at site.
RELATIONSHIP MANAGER
Just Dial Pvt. Ltd
04.2016 - 12.2016
- Training & Service to Existing and New Clients
- Developing long lasting relationships with B2B agents
- Met the company's sales targets and marketing goals.
Education
Masters of Business - Marketing & Finance
THE IIS UNIVERSITY
Bachelor’s of Commerce - undefined
Skills
Sales & MarketingNegotiationProject ManagementOperations ManagementBusiness IntelligenceResearch & StrategyTeam ManagementTeam Building
Managerial experience
Customer Success/Experience
Strategic Planning
Proactivity
Customer/Client Need Analysis
Decision Making Skills
Analytical Skills
Relationship Management
Problem Solving & Critical Thinking
Accomplishments
- Built a team from scratch to Develop a business unit/segment.
- Managed a team of 9 members while taking care of sales,marketing & operations of that entire segment.
- Documented and reduced onboarding gaps which led to less onboarding time.
- Used Microsoft Excel to develop onboarding tracking spreadsheets.
- Multiple product feature enhancements by strategizing on client feedbacks.
Timeline
Lead-Customer Success Manager
HireSure.ai
05.2022 - Current
CONSULTANT
Compunnel
09.2021 - 04.2022
Stellarix
09.2020 - 08.2021
BUSINESS DEVELOPMENT MANAGER (TEAM LEAD)
Thrillophilia.com
06.2018 - 05.2020
BUSINESS DEVELOPMENT LEAD
Tapp Me
01.2017 - 06.2018
RELATIONSHIP MANAGER
Just Dial Pvt. Ltd
04.2016 - 12.2016
Masters of Business - Marketing & Finance
THE IIS UNIVERSITY