BHAVESH MISTRY
Branch Operations Manager
Surat,GJ
Summary
Accomplished Deputy Operations Manager with extensive experience in financial operations and customer service. Proven track record in managing mortgage disbursement processes, overseeing branch-level operations, and ensuring compliance with audit queries. Demonstrates strong communication skills, self-confidence, and decision-making abilities. Adept at collaborating with cross-functional teams to enhance operational efficiency. Career goal includes leveraging expertise to drive operational excellence and customer satisfaction in the finance sector.
Overview
17
17
years of professional experience
Work History
Deputy Operations Manager
Unity Small Finance Bank Ltd
Surat
04.2024 - I currently work here
- Managed mortgage disbursement process
- Managed post-disbursement activities
- Oversaw branch-level document management
- Managed branch-level operations efficiently
- Cersai registration
- Handling customer post loan closure activities
- Ensured audit queries were promptly resolved
- Collaborated with cross-functional teams
Deputy Manager (wholesale & Commercial Operations)
Kotak Mahindra Bank Ltd
Surat
10.2023 - 04.2024
- Processed and disbursed working capital products including overdrafts, credit lines, and term loans
- Preparing and esigning of agreement and other disbursement docs
- Managed dispatching of disbursed files in Wholesale and Commercial Operations
Sr.Executive Operations
Ambit Finvest Pvt Ltd
Surat
03.2023 - 10.2023
- Managed disbursement of mortgage loans as Senior Executive Operations
- Conducted post-disbursement activities as Senior Executive of Operations
- Oversaw document management systems as Senior Executive Operations
- Maintained Cersai registration as Senior Executive Operations
- Managed CKYC registration processes in Senior Executive Operations role
Opertions Executive
Godrej Finance Ltd (Connect Business solutions)
Surat
06.2022 - 03.2023
- Oversaw documentation for Channel Partners
- Checking and initial QDE of mortgage file
- Executed mortgage file disbursement as Operations Executive
- Maintained OTC and PDD documents
- Oversaw cheque handovers post-disbursement in Operations role
- Managed property data entry and system updates
- Property paper maintenance till dispatch to storage
Disbursement Executive
K.Pravinchandra & Associates (IDFC first Bank LTD)
Surat
06.2017 - 05.2022
- Handled file processing and directed queries to sales and coordination teams
- Ensured compliance with KYC and financial checks for disbursement
- Prepared various Management Information System reports
- Handled data entry for sanctioned cases with zero errors
- Managed disbursement process as Disbursement Executive
- Managed dispatch of disbursed files to central warehouse, working as Disbursement Executive
- Oversaw disbursement for home loan and LAP products
Executive (Service Delivery)
Idea Celluar Ltd (Contractual)
Surat
12.2010 - 05.2017
- Worked as front desk 3G data specialist at retail company for 2 years
- Assisted walk-in customers with data issues and escalated unresolved cases to relevant teams
- Role changed to Executive Service Delivery after 2 years
- Handled billing and technical issues for corporate clients as Service Delivery Executive
- Liaised with multiple departments to address customer concerns
- Created and managed MIS preparation reports for service delivery
Customer Care Executive
Aegis Limited
Ahmedabad
12.2009 - 08.2010
- Managed on-call support for product and process inquiries at India First Life Insurance
- Addressed queries from IFLL's customers and employees
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
Customer Care Executive
Technomine BPO
Ahmedabad
02.2009 - 09.2009
- Managed debt collection process contacting US customers regarding outstanding amounts
Sales Engineer
Masibus Electronics Pvt Ltd
GOA
10.2007 - 11.2008
- Managed electronic product sales including temperature controllers
- Generated sales by cold calling and visiting markets
- Sourced new business through customer acquisition and managed existing clients
- Recommended products and services fit for clients' needs.
- Created selling opportunities by reaching out to existing and prospective clients.
- Provisioned services to suit customers' schedule and preferences.
- Identified customer needs to deliver relevant product solutions and promotions meeting target budgets.
Education
Bachelor of Arts - Economics
Arunodaya University
Diploma - Electronic and Communication
MM Polytechnic
Belgaum, KarnatakaS.S.C. - General
MUEM high school
SuratSkills
Good Communication SkillGood self confident levelDecision making ability
Customer relations
Policy implementation
Customer relations
Stakeholder communication
Cross functional collaboration
Languages
English
Upper intermediate (B2)
A1
Gujarati
Bilingual or Proficient (C2)
A1
Hindi
Elementary (A2)
A1
Timeline
Deputy Operations Manager
Unity Small Finance Bank Ltd
04.2024 - I currently work here
Deputy Manager (wholesale & Commercial Operations)
Kotak Mahindra Bank Ltd
10.2023 - 04.2024
Sr.Executive Operations
Ambit Finvest Pvt Ltd
03.2023 - 10.2023
Opertions Executive
Godrej Finance Ltd (Connect Business solutions)
06.2022 - 03.2023
Disbursement Executive
K.Pravinchandra & Associates (IDFC first Bank LTD)
06.2017 - 05.2022
Executive (Service Delivery)
Idea Celluar Ltd (Contractual)
12.2010 - 05.2017
Customer Care Executive
Aegis Limited
12.2009 - 08.2010
Customer Care Executive
Technomine BPO
02.2009 - 09.2009
Sales Engineer
Masibus Electronics Pvt Ltd
10.2007 - 11.2008
Bachelor of Arts - Economics
Arunodaya University
Diploma - Electronic and Communication
MM Polytechnic
S.S.C. - General
MUEM high school