BHAVESH RATHOD
Mumbai
Summary
Experienced Operations Assistant Manager skilled in organizing and optimizing business processes. Proven track record of success in streamlining operations, increasing productivity, and delivering exceptional customer service. Seeking to leverage expertise in a dynamic organization to drive growth and achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Operations Assistant Manager
Million Air Jets Pvt Ltd
Mumbai
12.2023 - 03.2024
- Operations Coordination (including Flight Movement coordination) with ATC, Airport Operations.
- Skilled Operations Assistant Manager adept at refining workflows.
- Implemented strategic plans to enhance performance.
- Streamlined processes to boost efficiency.
- Ensured smooth operations through strategic relationship management.
- Skilled in juggling multiple tasks and adjusting to dynamic environments.
- Contributed to creation and execution of plans for streamlined operations.
Flight Operations Manager
WNS LTD (British Airways)
Mumbai
03.2023 - 07.2023
- Maintained customer satisfaction index through prompt responses to travel-related queries.
- Compiled weekly and monthly reports on customer complaints.
- Managing the flight load and preparing the flight, ensuring flight takeoff on time with no delay.
- Managed flight operations effectively for over 8 years.
- Successfully handled complex scheduling to maintain punctuality for all flights.
- Proficient at establishing enduring rapport with regulatory authorities.
Sr. Customer Service Executive
AI Airport Services Ltd
Mumbai
11.2018 - 02.2023
- Managed check-in counters effectively following operational procedures.
- Directed code share passengers to appropriate check-in counters for efficient handling.
- Managed Rush bag arrivals, contacting owners to inform them of delivery plans.
- Escorted passengers to the airside area for baggage retrieval.
- Evaluated handling needs for diverse passenger categories such as unaccompanied minors and the elderly.
Customer Service Agent
Spice jet Ltd.
Mumbai
03.2014 - 05.2016
- Ensures travel, immigration, and safety regulations are followed.
- Coordinate activities at the check-in counters.
- Helped denied boarding passengers and families with special needs.
- Managed incoming rush bags from flights and coordinated with customs.
Education
B.SC - Computer Science
Lala Lajpat Rai College Of Science
Mumbai06.2016
H.SC -
Kandivali Education Society
MUMBAI06.2012
S.S.C -
St. Anthony's High School
MUMBAI07.2009
Skills
- Flexible Problem Solving
- Reporting and documentation
- Mail coordination
- Travel Arrangements
- Staff Supervision
- Customer Service
- Team building
- Service Quality Compliance
- Professional Demeanor
Hobbies and Interests
- Folk Music
- Cricket
Accomplishments
- Received appreciation from Air India Ltd and State Goverment for immense participation at Covid Pandemic.
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Operations Assistant Manager
Million Air Jets Pvt Ltd
12.2023 - 03.2024
Flight Operations Manager
WNS LTD (British Airways)
03.2023 - 07.2023
Sr. Customer Service Executive
AI Airport Services Ltd
11.2018 - 02.2023
Customer Service Agent
Spice jet Ltd.
03.2014 - 05.2016
B.SC - Computer Science
Lala Lajpat Rai College Of Science
H.SC -
Kandivali Education Society
S.S.C -
St. Anthony's High School
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