Bhavesh Rewale
Mumbai
Summary
Result-oriented ERP Consultant and Team Lead with 7+ years of hands-on experience in Infor LN (versions 10.4, 10.5, and 10.7), specializing in requirement analysis, solution design, system configuration, testing, and user support. Strong expertise in Parts Management (Purchase & Sales), Warehouse Management, and Planning, complemented by solid functional knowledge of Procurement and Manufacturing modules. Proven ability to lead cross-functional teams, streamline business processes, identify improvement opportunities aligned with business objectives.
Overview
9
9
years of professional experience
Work History
Lead Customer Support
Vital Edge Technologies
10.2024 - Current
- Overseeing the daily operations of the customer support team, including scheduling, performance monitoring, and providing support to team members.
- Handling escalated customers and customer issues ensuring high levels of customer satisfaction, conducting weekly review calls with them.
- Implementing Parts functionalities on new customers as a part of knowledge upgrade initiative.
- Working member of Product Oriented Delivery team, to ensure quick resolution of highly escalated tickets.
- Onboarding new team members and providing ongoing training to enhance skills and product knowledge.
- Evaluating team performance through metrics and KPIs, providing feedback, and conducting performance reviews.
- Acting as a liaison between the customer support team and other departments, ensuring effective communication of customer feedback and issues.
Product Analyst
Vital Edge Technologies
10.2021 - 09.2024
- Examining and assessing issues related to the operational utilization of ERP systems (versions 10.4, 10.5, and 10.7), and offering resolutions.
- Correcting data inaccuracies as necessary to ensure the accuracy of records.
- Gathering change request requirements from customers, comprehending business needs, and suggesting effective workarounds.
- Collaborating with the product team to create Maintenance Functional Design documents for technical development.
Associate Consultant
Vital Edge Technologies
01.2020 - 09.2021
- Examining and resolving issues pertaining to logistics modules, including Parts Management, Equipment and Rental Management, and Service Management.
- Conducting testing on newly developed solutions and collaborating with product teams for continuous product enhancement.
- Cultivating and sustaining positive relationships with customers to meet anticipated service levels.
Management Trainee
ITC Limited
05.2019 - 06.2019
- Conducted productivity analysis of warehouse operations to identify efficiency improvement opportunities.
- Gained in-depth understanding of end-to-end warehouse processes and workflows.
- Performed time and motion studies for key activities including loading, unloading, picking, and put-away operations to optimize performance and resource utilization.
Desktop Engineer
IT Source India Pvt. Ltd
06.2017 - 04.2018
- Served as Asset Movement Executive at the client site (Yes Bank), managing end-to-end IT asset movement and tracking.
- Ensured optimal utilization and allocation of IT assets across departments to minimize idle inventory and improve efficiency.
- Coordinated with the Physical Asset Verification team and multiple logistics partners to ensure timely and accurate asset delivery and reconciliation.
Education
Master of Management Studies - Operations Management
Lala Lajpatrai Institute of Management
Mumbai05.2020
Bachelor of Engineering - Electronics And Telecommunications
Atharva College of Engineering
Mumbai06.2016
Skills
- Enterprise Resource Planning
- Infor LN
- Customer Service
- Microsoft Office
- Supply Chain Management
- Procurement
- Sales
- Parts Planning
- Warehouse Management
- Manufacturing
- Fundamentals of Microsoft Dynamics 365
- Interpersonal Communications
Languages
- English
- Hindi
- Marathi
Timeline
Lead Customer Support
Vital Edge Technologies
10.2024 - Current
Product Analyst
Vital Edge Technologies
10.2021 - 09.2024
Associate Consultant
Vital Edge Technologies
01.2020 - 09.2021
Management Trainee
ITC Limited
05.2019 - 06.2019
Desktop Engineer
IT Source India Pvt. Ltd
06.2017 - 04.2018
Master of Management Studies - Operations Management
Lala Lajpatrai Institute of Management
Bachelor of Engineering - Electronics And Telecommunications
Atharva College of Engineering