Summary
Overview
Work History
Education
Skills
Timeline
Generic
BHAVIK PAGAR

BHAVIK PAGAR

SENIOR CUSTOMER SERVICE REPRESENTATIVE
Vadodara

Summary

Dynamic Senior Customer Service Representative with extensive logistics expertise at SIOX GLOBAL LLC. Proven ability to enhance client satisfaction through proactive communication and tailored solutions. Skilled in shipping and logistics, I excel in conflict management and thrive under pressure, consistently improving service efficiency and fostering strong client relationships.

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Senior Customer Service Representative

SIOX GLOBAL LLC
08.2023 - Current

Senior Customer Representative · Siox Logistics LLC

As a dedicated Senior Customer Representative at Siox Logistics LLC, I’ve built a robust foundation in U.S. logistics, gaining deep exposure to the end‑to‑end supply chain. I currently manage a diverse portfolio of clients handling commodities such as steel, lumber, mulch, dry foods, and furniture—coordinating every aspect of their shipments single-handedly.

Each day I strive to:

  • 💡 Strengthen client relationships through proactive communication and tailored logistics solutions
  • 🛠 Oversee multi-commodity shipments, ensuring smooth handling and timely delivery
  • 📘 Learn and apply new operational insights daily—from customs compliance to warehouse coordination
  • 🚀 Continuously improve my skills and service efficiency in fast-paced logistics environments

Thanks to hands-on experience, I’ve gained a solid grasp of core logistics fundamentals in the U.S.—from customer-facing service to the operational backend.

Sales Executive

NBP TECHNOLOGY LLP
02.2022 - 06.2023

As a Sales Executive at NBP Technology, I specialized in expanding our client base by identifying and engaging businesses across the United States in need of reliable logistics and transportation solutions. My role involved managing a diverse portfolio of clients spanning various commodities, ensuring tailored services that met their unique supply chain requirements. Through strategic outreach and relationship-building, I successfully facilitated seamless logistics operations, contributing to enhanced efficiency and client satisfaction.

Shop Owner

VARSHA FASHION HUB
10.2020 - 07.2022
  • Founded and ran a boutique specializing in ready-made garments.
  • Managed vendor sourcing, inventory, pricing, marketing, and sales operations.

Education

Bachelor of Engineering - Civil Engineering

BABARIA INSTITUTE OF TECHNOLOGY
Vadodara, India
04.2001 -

Skills

Customer support

Service recommendations

Documentation review

Conflict management

CRM software

Payment processing

Shipping and logistics

Calm and professional under pressure

Multitasking Abilities

Team collaboration

Sales and upselling

Microsoft office

Timeline

Senior Customer Service Representative

SIOX GLOBAL LLC
08.2023 - Current

Sales Executive

NBP TECHNOLOGY LLP
02.2022 - 06.2023

Shop Owner

VARSHA FASHION HUB
10.2020 - 07.2022

Bachelor of Engineering - Civil Engineering

BABARIA INSTITUTE OF TECHNOLOGY
04.2001 -
BHAVIK PAGARSENIOR CUSTOMER SERVICE REPRESENTATIVE