Dynamic Senior Customer Service Representative with extensive logistics expertise at SIOX GLOBAL LLC. Proven ability to enhance client satisfaction through proactive communication and tailored solutions. Skilled in shipping and logistics, I excel in conflict management and thrive under pressure, consistently improving service efficiency and fostering strong client relationships.
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Senior Customer Representative · Siox Logistics LLC
As a dedicated Senior Customer Representative at Siox Logistics LLC, I’ve built a robust foundation in U.S. logistics, gaining deep exposure to the end‑to‑end supply chain. I currently manage a diverse portfolio of clients handling commodities such as steel, lumber, mulch, dry foods, and furniture—coordinating every aspect of their shipments single-handedly.
Each day I strive to:
Thanks to hands-on experience, I’ve gained a solid grasp of core logistics fundamentals in the U.S.—from customer-facing service to the operational backend.
As a Sales Executive at NBP Technology, I specialized in expanding our client base by identifying and engaging businesses across the United States in need of reliable logistics and transportation solutions. My role involved managing a diverse portfolio of clients spanning various commodities, ensuring tailored services that met their unique supply chain requirements. Through strategic outreach and relationship-building, I successfully facilitated seamless logistics operations, contributing to enhanced efficiency and client satisfaction.
Customer support
Service recommendations
Documentation review
Conflict management
CRM software
Payment processing
Shipping and logistics
Calm and professional under pressure
Multitasking Abilities
Team collaboration
Sales and upselling
Microsoft office