Bhavika Gupta
Delhi
Summary
Experienced WFM Analyst skilled in managing large scale operational projects, optimizing workforce management processes, and leveraging analytics to drive business improvement. Proficient in strategic planning, data analysis, and developing forecasting models. Demonstrated success in streamlining operations, reducing staffing inefficiencies, and enhancing productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
WFM Analyst
IQOR
Delhi
11.2023 - Current
- Designed and implemented detailed project management strategies for optimal resource utilization.
- Analyzed staffing levels and labor costs to optimize workforce management
- Developed forecasting models using historical data and trends to generate accurate staffing projections.
- Produced in-depth reports summarizing project progress and identified potential areas for improvement.
- Coordinated with various stakeholders to develop staffing plans that meet operational requirements.
- Interpreted data from multiple sources into meaningful insights.
- Conducted analysis on labor cost versus productivity ratios across different teams and locations.
- Identified opportunities for automation within the organization's WFM process.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
WFM Analyst
Webhelp
Gurgoan
12.2019 - 09.2023
- Conducted comprehensive review of staffing levels, overtime and labor costs to achieve optimal workforce management.
- Utilized historical data and trends to develop effective forecasting models that produced precise projections.
- Created, updated, and monitored project schedules for multiple departments.
- Conducted project team meetings to review progress and establish objectives.
Vendor Assistant
Zomato
Gurgoan
08.2018 - 09.2019
- Offered support to vendors while onboarding them and helped develop their online business strategies.
- Provided guidance and coordination for vendors' promotional campaigns on Zomato app.
- Built and maintained positive business relationships with clients while advocating for the company in negotiations.
- Conducted research on potential new vendors as needed by the organization and scheduled meetings between vendors and the onboarding team.
- Followed through on all critical escalations to increase clients' retention rates.
Associate
Eaffy Solutions Pvt LTD
Lucknow
01.2016 - 07.2018
- Assisted customers with their pension plan queries and inquiries via phone and email.
- Provided advice to customers regarding their pension plans and benefits options.
- Maintained a filing system of all customer account documentation and records.
- Reviewed existing policies to determine potential changes or adjustments needed for improved coverage.
Education
PG Diploma in Data Science - Data Science And Analytics
IIIT Banglore
Banglore09-2024
MBA - Marketing
NMIMS
Mumbai02-2022
BBA -
Lucknow University
Lucknow07-2017
Skills
- Capacity Planning
- Workforce Management
- Data Analysis
- Microsoft Excel
- Python Programming
- Power BI
- Tableau
- Data Mining
- SQL
- Data screening
- Report Generation
- Project Management
Accomplishments
- I was able to advance with the company during these years. I began as an Associate and have progressed to Capacity Planner.
- In addition, I hold multiple regular degrees since I believe in constantly improving oneself in order to remain competitive.
Furthermore, I have been recognized by client several times.
• I was able to share my knowledge and train other members of the team.
• Won numerous awards in various games while in college and was House captain in school.
Affiliations
· Reading and writing
· Travelling
· Exercising
Certification
- I completed Bootcamp programs in Python and SQL
- PGDM in Data science (Specialization in Data Analytics)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Nepali
Intermediate (B1)
B1
References
References available upon request.
Timeline
WFM Analyst
IQOR
11.2023 - Current
WFM Analyst
Webhelp
12.2019 - 09.2023
Vendor Assistant
Zomato
08.2018 - 09.2019
Associate
Eaffy Solutions Pvt LTD
01.2016 - 07.2018
- I completed Bootcamp programs in Python and SQL
- PGDM in Data science (Specialization in Data Analytics)
PG Diploma in Data Science - Data Science And Analytics
IIIT Banglore
MBA - Marketing
NMIMS
BBA -
Lucknow University
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